Client Testimonials

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“You have a good team, and we feel valued as customers.”

–DARREN (Healthcare Provider, Rockford, IL)

“Jason Holcomb and Chuck Cuthbertson (who filled in for Jason) are both excellent individuals that communicate well what was fixed and what they have done.”

–SUE (Retirement Community, Rockford, IL)

“Always a phone call away…and quick to solve concerns. Thank you Tim.”

–MARIE (Real Estate Agency, Milwaukee, WI)

WATCH: Tim Ancona on Customer Service

What does good customer service mean to Ticomix?

Tim explains that we don’t really want “satisfied customers,” but Raving Fans. He also explains how we use the Net Promoter Score (NPS) to measure our success. (3 minutes)

“Really appreciate the quick service when I need it!”

–JEFF (Manufacturing Services, Machesney Park, IL)

“I love my Ticomix IT Department.”

–ELIZABETH (J & M Plating, Rockford, IL)

“Awesome people!! Excellent Service!!”

–MARK (Manufacturer, Rockford, IL)

“They’ve been very responsive to our needs and we look forward to making some headway on the milestones we’ve outlined and reviewed.”

–ADAM (Business Services, Wellesley, MA)

“We receive timely and accurate assistance when needed.”

–BOB (Distributor, Cincinnati, OH)

“BILL IS WONDERFUL! He is always communicating about the project and has always listened to my feedback.”

–HEATHER (Funeral Home, Des Moines, IA)

“We greatly appreciate the help that Ticomix provides us. Matt Cross does a great job for our Mac computer needs.”

–BRAD (Manufacturer, Rockford, IL)

“Quick response, quick resolution of problems… Did I mention resolution of problems? Excellent.”

–MARK (Manufacturer, Rockford, IL)

“Every encounter with staff from Ticomix is a positive one!”

–MINDY (Government Office, Phoenix, AZ)

“Ticomix does great work for us here at BarDan Supply.”

–DAN (Manufacturer, Loves Park, IL)

“I can never thank you enough for all the support that you have given our office over many years! Everyone is helpful, kind, and prompt. I highly recommend Ticomix.”

–PATTY (Medical Practice, Rockford, IL)

“Matt Boeckner is the best! :)”

–ROSA (Medical Clinic, Rockford, IL)

“Dean, Matt, Nick and Chuck provide me the best service and I really appreciate their effort.”

–JEFF (Manufacturer, Rockford, IL)

“Chad Beaty makes this answer easy. He always goes above and beyond to help us. We are very thankful for him!”

–ERINN (Software Company, Schaumburg, IL)

“Satisfied with the service and response. Always a pleasant experience with your staff…”

–LISA (Manufacturer, Cleveland, OH)

“We have used a lot of different IT companies. Ticomix is by far the best and Jason is great!”

–KIM (Retirement Community, Rockford, IL)

“Your team has been there for us every time we’ve asked. Didn’t matter the time of day. Thank you.”

–DAVE (Engineering Consultant, Rockford, IL)

“Exceptional response by Dave Powers and the entire Ticomix organization.”

–ROBERT (Law Office, Wauwatosa, WI)

“Daniel Owens Rocks! He is an IT genius and quick to respond. We appreciate it. Keep up the great work!”

–DAWN (Limousine Service, Rockford, IL)

“Terry is the best!”

–MARLENE (Staffing Company, Cedarburg, WI)

“Mark T. did a wonderful job helping me out on my problems, he knows your product and other software packages extremely well. He also took the time to explain what he was doing so I could follow along. That is great support and easy to recommend to someone else. Thanks.”

–JAMEN (Construction Company, Elmhurst, IL)

“Ticomix has also been on top of things for me when I have had an issue. They have helped me in urgent matters with out hesitation.”

–SHERRIE (Boating Instructor, Rockford, IL)

“Your technicians are always knowledgeable and very polite.”

–JENNIFER (Manufacturer, Rockford, IL)

“Chris and the team have been fantastic to work with. We appreciate the responsiveness and Chris’s willingness to give us options and talk through the ‘geek’ stuff with us that we would typically not understand.”

–PAUL (Staff Recruiting Company, Brookfield, WI)

“Our remote VOIP deployment went extremely well. I was concerned because usually there are many questions, but Dean did a swell job of prepping Nick. Combined with Nick’s capabilities, the deployment was timely with zero follow-up fixes necessary. Kudos!”

–TIM (Trucking Company, Pleasant Prairie, WI)

“Our ServiceNow Go-Live went exceedingly well. We will continue working with Aptris as we become more proficient with ServiceNow and incorporate more advanced applications and functionality.”

–RICH (Hospital, Hyannis, MA)

“Great group of people to work with! Our experience has been top notch.”

–ERIC (Manufacturer, Schofield, WI)

“Always get top notch customer service!!!!”

–MARK (Steel Fabricator, Woodstock, IL)

“Always very responsive to any questions or concerns. We are extremely happy with the service and expertise of the entire staff.”

–LAURA (Manufacturer, Roscoe, IL)

“…your team has taken on a project that’s literally taken us 10 years to conceive. Their attention to detail and (particularly David Knoup’s) ability to process minutiae has been an inspiration.”

–EVAN (Media Company, Studio City, CA)

“Great company to work with. Customer service always quick and intelligent.”

–RANDY (Manufacturer, Waukesha, WI)

“You guys are the only vendor I have that I can explain my problems to and you bring me solutions. You are SO easy to work with, I love it.”

–ZACH (Trucking Company, Rockford, IL)

“Very knowledgeable and professional. Quick response time and very pleasant to work with!”

–MARY (Landscaping Supply Company, Cordova, IL)

“I’ve been very happy with our sales and implementation teams, and plan to continue leveraging both as resources.”

–RICH (Hospital, Hyannis, MA)

“Good customer service, response to issues and very good technical knowledge.”

–JEFF (Retirement Community, Rockford, IL)

“Great service and friendly, knowledgeable people!”

–MARK (Sheet Metal Contractor, Rockford, IL)

“…I have been very happy with Dave Powers and Chris Howard for several years as they are very dedicated to support our operational needs.”

–ANDY (Printing Machine Supplier, Brookfield, WI)

“I would recommend the Milwaukee Ticomix team for their ability to solve problems. We are working through issues continually and finding new ways to help employees use technology efficiently.”

–SHANNON (Property Management Company, Milwaukee, WI)

“Pat was great. He inspires confidence and is very knowledgeable and professional. Thank you!”

–KRISTIE (Fine Jewelry Care Company, Columbus, OH)

“Have always had immediate responses when there are any type of issues. Even if a resolution takes a while, at least I know it is being worked on.”

–ANN (Industrial Equipment Supplier, Jackson, WI)

“Bob Francis is great to work with. Very knowledgeable and patient.”

–MARY (Technical College, Warwick, RI)

“My recent experiences with TICOMIX (Chris, Dean, John & Shawn) are stellar! Thank you.”

–ROD (Middle School, Roscoe, IL)

“Best group of people I have had the pleasure to deal with. So professional and proficient at what they do.”

–ROBIN (Labor Union, Rockford, IL)

“Every interaction our company has had with Ticomix has been awesome. Your employees really make everything seem so easy and have our issues smoothed out in no time!”

–ERIS (Manufacturer, Hebron, IL)

“You guys nailed it. Thanks!”

–TOM (Communications, Rockford, IL)

“Staff just responded this morning with a big THUMBS UP! All looks good and they are pleased with the changes. (Amen!). Thanks for all your help with this change.”

–DEB (Property Association, Lake Carroll, IL)

“Matt Cross was a pleasure to work with. He was very knowledgeable and did everything he could to make the sure install was quick and painless.”

–JAMES (School District, Rockton, IL)

“In a crisis, Ticomix is always there.”

–REID (Fireplace Store, Milwaukee, WI)

“Great service and response times. Works for best solution for any size company. We are small but feel that we are just as important as your larger customers. Thank you!”

–LAURA (Business Development Service, Roscoe, IL)

“Chuck and David have represented us well and been supportive to CMI.”

–KATHY (Sheet Metal Contractor, Belvidere, IL)

“As he always does…Jason Holcomb took care of us very quickly.”

–MIKE (Sheet Metal Contractor, South Beloit, IL)

“In my two experiences with requesting help from Ticomix I was highly pleased. The tech was very helpful and polite and was able to fix my problems.”

–TANYA (Real Estate Services, Bellaire, TX)

“Excellent company to work with. Amazing staff. Very friendly and knowledgeable.”

–LIANA (Business Management Consulting, Bayonne, NJ)

“Always professional and prompt to fulfill our service requests. Thanks.”

–DEB (Recreation Center, Lanark, IL)

“We have such a great relationship with our tech, Dave Powers, and appreciate all the hard work from the Ticomix team.”

–CARLYE (Truck Dealer, Waukesha, WI)

“Ticomix always does an excellent job of taking care of our issues.”

–KERRIE (Auto Workers Union, Belvidere, IL)

“Chuck Cuthbertson is an amazing resource. I had acquired a virus on my laptop and he was diligent in finding a solution so that I did not loose any data.”

–DENISE (Foundation, Rockford, IL)

“Ticomix is always quick to respond and help us with our computer problems. Not having an IT person on-staff has not been an inconvenience because our Ticomix rep, Dave, stops into our office once a week and takes care of what we need. If something goes awry before or after he’s been to visit, we can count on quick support via phone, email, or another impromptu visit.”

–KARRI (Printer Manufacturer, Brookfield, WI)

“Great service. Quick call back. Within 30 minutes, my program was back up and running correctly.”

–GREG (Realtor, Loves Park, IL)

“I’m very pleased with the customization services, sales support, and general customer service. Ticomix is my third SugarCRM partner, and by far, they have delivered the most results for me so far!”

–BREE (IT Solutions Provider, Herndon, VA)

“This is now the second time I’ve been able to work with Matt Cross and I really enjoy working with him. He was always quick to answer all of my questions (and there were many).”

–BEN (Financial Institution, Roscoe, IL)

“Chris and Dave worked with me to resolve an Avast antivirus issue that conflicted with my tax program. They devoted time to help me even though it was on short notice. AND they resolved my problem. Thanks.”

–PAT (Business Accounting Firm, Indianapolis, IN)

“Mark was fabulous…walked me through the issue that I was having and showed me how to fix it if I ever have this issue in the future! Thank you.”

–DAVE (Laboratory, Loves Park, IL)

“Chuck quickly solved my problem.”

–DEAN (Prison, Freeport, IL)

“Bob and Pat have done really great work for us. Thanks.”

–JEREMY (Tool Manufacturer, Indianapolis, IN)

“Angelina has been wonderful to work with! She’s been accommodating, professional and very friendly with our staff and residents. We look forward to a long working relationship!”

–MEGAN (Retirement Community, Rockford, IL)

“Very helpful in taking the time to fix any issues we may have.”

–DANA (Financial Services Company, Fort Worth, TX)

“Prompt and professional service. Thank you.”

–MIKE (Metal Finishing Company, Rockford, IL)

“I’ve recently worked with Ticomix on several different projects…Chris Janke and Matt Cross are amazing at their jobs and provide incredible customer service.”

–EMILY (Investment Management Company, Chesterfield, MO)

“Jason is very thorough in asking questions about a problem and follows through until resolved. Enjoy his positive attitude, communication and willingness to work.”

–SUE (Retirement Community, Rockford, IL)

“It’s always a delight to work with Don as he knows our system and gets it fixed promptly.”

–ROBIN (Aerospace company, Burlington, WI)

“Chet has done a tremendous job creating our IT Service Delivery reports, putting up with ever changing requirements, and most importantly, putting up with me . . . It’s one thing to have a partner deliver what’s asked, it’s another to share his expertise with the customer. I’d highly recommend Chet to anyone that would ask.”

–JEREMY (International Law Firm, Chicago, IL)

“Jason Holcomb walked into a mess and did a great job of getting us set up.”

–LARRY (Office Products Company, Rockford, IL)

“Your assistance was invaluable and we could not have upgraded HEAT without your help!”

–JILL (International Law Firm, New York, NY)

“I am a raving fan!”

–STEVE (Nationwide Hearing Care Company, Columbus, OH)

“Appreciate all that Ticomix always does for our business!! you guys ROCK!”

–RACHEL (Health Service Provider, Rockford, IL)

“Did great work – would do a 10.”

–CHUCK (Industrial Equipment Manufacturer, Rockford, IL)

“Ben is always very helpful and he gets the job done in a timely manner. I understand he can get busy, but he is always very clear on when my job will get done and he always hits the mark.”

–TONI (Health Service Provider, Rockford, IL)

“Our company has only been with Ticomix for a short time and in that time, Ticomix was able to resolve an issue we have had for quite a while. We are very pleased with your service.”

–JULIE (Non-profit Organization, Rock Island, IA)

“You were very helpful restoring our database.”

–JOHN (Midwest-based Restaurant Chain, Berwyn, IL)