For years, Microsoft and Google have been considered the default providers of business productivity tools. Copilot integrates directly into Office. Gemini connects into Google Workspace. But in the middle of that fight, ChatGPT has been carving out a surprisingly strong role in the enterprise.
At Ticomix, we’ve seen firsthand how business leaders are moving beyond “experiments” with AI and adopting ChatGPT for real-world use cases. That’s why our Chief AI Strategist, Mark Perez, joined industry veteran Ted Hulsy for a recent webinar on the topic: “Is ChatGPT Winning the Business Battle?”
The answer may surprise you: in many situations, ChatGPT is not only competitive, it’s ahead.
Why Business Leaders Should Consider ChatGPT for Business
AI has shifted from “interesting tech” to strategic advantage. Organizations that are adopting early are seeing big efficiency gains — especially in communication, workflows, and research.
Mark put it simply: “If you’re still Googling while your team is using ChatGPT, you’re behind.”
The real differentiator? Flexibility. Copilot shines if you live exclusively in Outlook or Excel. But when you need creativity, context memory, or integration across many apps, ChatGPT is proving more versatile, especially when guided by experts who know how to deploy it securely.
For perspective on this shift, McKinsey research suggests generative AI could add trillions to global productivity, making it critical for leaders to adapt quickly.
ChatGPT for Business vs Microsoft Copilot: Key Differences
Here are some of the areas where ChatGPT for Business has shown an edge over Microsoft Copilot:
- Stronger Communication – Emails and client responses sound natural and persuasive.
- Personalization at Scale – It can “learn” your organization’s voice and apply it consistently.
- Connector Integrations – Outlook, SharePoint, HubSpot, Gmail, and beyond.
- Advanced Reasoning – Analyzing contracts, planning projects, or running deep research without hours of manual effort.
As Mark shared during the session: “I use it every day for everything from emails to marketing, contracts, and leadership coaching.”
AI Hacks That Show the Power of ChatGPT for Business
One of the most valuable parts of the webinar was seeing how these tools work in action. Mark demonstrated how ChatGPT can:
- Draft empathetic leadership emails (including one rewritten as a country song).
- Summarize meetings and instantly generate follow-up emails with recaps and next steps.
- Compare contracts line by line to flag risky edits or hidden clauses.
- Create detailed client itineraries, complete with logistics and budgets.
- Conduct rapid competitor or event research in minutes, not hours.
These aren’t “future” use cases — they’re practical ways teams are already saving time and reducing risk.
Want to see how this could apply to your workflows? Explore our custom software development and AI integration services.
Limitations of ChatGPT for Business (and How to Address Them)
Of course, no AI tool is perfect. ChatGPT still has limits, such as:
- Occasional “hallucinations” or made-up answers.
- No real-time collaboration like Microsoft Teams + Copilot.
- Manual setup required for integrations without extensions.
- Security risks if you’re on free or consumer versions.
That’s why businesses need a partner to help implement AI securely and strategically. Thomson Reuters’ research on AI security and governance highlights the risks of deploying generative AI without oversight.
At Ticomix, our AI integration services help organizations balance innovation with the right governance and security controls — so you get the benefits of AI without unnecessary risk.
How Ticomix Helps Organizations Use ChatGPT for Business Effectively
At Ticomix, our role isn’t to choose sides between ChatGPT, Copilot, or Gemini, it’s to help organizations find the right balance. Every business has different needs, and the best AI strategy blends flexibility with security, governance, and scalability.
Whether it’s reviewing contracts, automating follow-ups, or weaving AI into custom applications, our team makes sure the solution is the best fit for your business.
For examples of how we’ve done this in the past, take a look at our client success stories.
Watch the Webinar: Is ChatGPT Winning the Business Battle?
FAQ: ChatGPT for Business
Is ChatGPT good for business use?
Yes. ChatGPT for Business helps organizations draft professional communication, analyze contracts, summarize meetings, and automate repetitive tasks. With proper strategy and governance, it can complement or even outperform tools like Microsoft Copilot in certain areas.
What are the risks of using ChatGPT for business?
The main risks include inaccurate outputs (“hallucinations”), data security concerns on free plans, and lack of built-in real-time collaboration. Businesses should use ChatGPT Enterprise or work with an IT partner like Ticomix to ensure secure, strategic deployment.
How does ChatGPT compare to Microsoft Copilot?
Microsoft Copilot is tightly integrated with Word, Excel, and Outlook, making it great for task execution within those apps. ChatGPT for Business offers more flexibility, advanced reasoning, and integration via connectors — giving it an edge for creativity, research, and broader workflows.