There’s a famous quote in the business world that says, “Employees don’t leave their jobs, they leave their boss.” I disagree with that; I think employees leave jobs, but it’s because they don’t feel that they can win or grow in that job, and it’s the boss’s responsibility to show the employee how they can …

In my experience, there are two types of bad leaders out there. Those who don’t want feedback because they don’t really care what others think of them, and those who care so much about what people think of them that they focus on being liked instead of leading. The trick is to be that leader …

Have you ever felt the temperature in the room change suddenly? Not hotter or colder, but something just seems off. It happens to me quite a bit, and what I’ve learned is that leaders determine the temperature in a room with their attitudes. Check out the video below for the full explanation. – Tim

On the last blog, I talked about the Global Leadership Summit at Willow Creek I was going to attend with a group of colleagues. All of us—those who were new to the Summit as well as those returning—were blown away. The knowledge and motivation the speakers delivered was well worth the investment. In this video, …

Most of us know the saying, “treat others as you’d like to be treated.” It’s a great thing to keep in the back of your mind as you interact with others, and it even has Biblical origins. As I grew as a leader, however, I learned that there’s a better way to say it: “Do unto …

In my last post, I talked about how important it is to take time to relax and refuel—and I’ve been enjoying relaxing with my family during these dog days of summer. But how do I refuel in the business sense? By getting out of the office for a couple of days to attend the Global …

I was listening to a leadership talk while on vacation recently, and it reminded me that a leader’s job is not just to lead people. That’s a big chunk, of course, but it’s equally important to lead yourself. That means finding time to focus on YOU—whether that means taking a sabbatical, or reading a book …

Today’s topic revolves around a concept that many people who are new to management or leadership don’t often grasp right away: The Power of Position. As a leader, you have to be a figure of authority, and you also need to recognize people and give them affirmation. Being a leader means incorporating both sides into …

For the next part of this customer service series, I want to focus on learning to say, “what else?” Saying this simple phrase allows your customers to freely give all of their feedback, and that means you’ll fully understand their wants and needs. – Tim

I’ve covered a few great methods for improving customer service, but there’s one very simple thing that, when done right, will really set you apart from your competition: Own the Issue. – Tim