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Pivot Health: Powering Seamless Insurance Administration with Custom Healthcare Software
Overview
Pivot Health (now part of Healthcare.com), a digital health insurance provider offering flexible and affordable coverage options, partnered with Ticomix to modernize how it connects with carriers and administrative partners. Ticomix built a custom healthcare software solution that automated key processes, streamlined data exchange, and enabled the scalability of new products, helping position Pivot Health for its later acquisition by Healthcare.com.
Industries
Technologies
Web Application Integration
Services
Challenge
Pivot Health needed a system that could manage complex data sharing between premium collection services, carriers, and administrative partners — each with their own compliance rules and data formats. Manual workflows slowed operations and made it difficult to launch new coverage options efficiently.
Solution
Ticomix delivered a web-based healthcare software platform that unified Pivot’s multi-partner ecosystem into one secure, automated environment. The solution supported real-time communication between organizations, simplified premium approvals, and improved accuracy across all connected systems.
This project highlights how custom healthcare software development can simplify complex integrations for the healthcare industry, enabling organizations to operate faster and with greater visibility.
Approach
Collaborating closely with Pivot Health’s operations team, Ticomix designed a system built on flexibility and speed. Its scalable architecture allows Pivot to easily integrate new partners, products, and compliance workflows without redeploying or restructuring the application.
The platform accelerated partner integrations, eliminated redundant manual steps, and created a smooth, intuitive user experience. Pivot Health can now expand its offerings faster while maintaining the high service standards that define its brand.
“Ticomix has always overdelivered on what they promised… The buy-in for this application has been extraordinary. The first time anybody looked at it, they were wowed.”
Mindy Stadel, VP of Operations, Pivot Health
See more client success stories or learn how Ticomix helps organizations transform legacy systems with modern healthcare software solutions and AI integration.
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