Our Work
Smarter Final Mile Delivery with Synoptic: NXTPoint’s Custom Exception Management Solution
Overview
About NXTPoint Logistics
NXTPoint Logistics offers nationwide warehousing, distribution, transportation, and final mile delivery services for an expanding portfolio of clients across industries. With 30+ owned facilities and a large partner network, services span from first mile to final mile, including FF&E project management, freight handling, and home delivery of large-format goods like mattresses, appliances, and furniture.
Industries
Technologies
Services
Challenge
As their business grew, so did their need for a centralized order and delivery management system. Managing order and delivery exceptions, such as undershipments, damaged items, missed deliveries, or incomplete installations, was a manual, time-consuming, error-prone process. Each situation required coordination across teams, varied by product or retailer, and often lacked visibility or clear follow-up steps.
Solution
Ticomix developed Synoptic, NXTPoint’s proprietary last mile visibility platform, to centralize order and delivery management while improving transparency across the supply chain. Synoptic provides real-time insight into each delivery, empowering both internal teams and customers to track, manage, and resolve issues quickly.
Features include:
- Full visibility into the final mile, including white-glove services
- Automated workflows that adapt to both routine and complex delivery scenarios
- Real-time exception management to resolve problems faster
- Customizable dashboards for agents, partners, and customers, all from one platform
- Role-based access to ensure data is presented appropriately for each user
The result: a smoother, smarter final mile experience with faster resolutions, reduced customer service burden, and increased satisfaction for customers and clients alike.
Approach
- Partnered with NXTPoint to deeply understand their delivery workflows and exception processes
- Developed flexible logic to accommodate client-specific requirements across products and partners
- Built custom dashboards that provide real-time task visibility and exception tracking
- Ensured the system supports both decentralized warehouse action and centralized corporate oversight
- Integrated exception-handling workflows that not only react to disruptions but proactively prepare for them
- Combined the power of technology with NXTPoint’s human expertise, ensuring customers benefit from both automation and experienced support
“Providing complete visibility should be the cornerstone of any exceptional supply chain experience. That’s why we worked with Ticomix to develop our proprietary Synoptic technology, designed to give customers and their clients complete supply chain visibility, all the way through the final mile.”
NXTPoint Logistics
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