FrontRange IP Contact Center and Ticomix Win ICCM 2006 Best of Show Award
FrontRange Solutions and Ticomix today announced FrontRange IP Contact Center® (IPCC) and Ticomix won the ICCM 2006 “Best of Show” award in the “Contact Management Systems” category. A panel of independent judges bestowed the honor last week on the final day of the 18th Annual ICCM (International Call Center Management) Conference and Exposition in Chicago.
Award recipients are considered by the judges – experts in the fields of contact center management and customer relationship management (CRM) – to represent the "best of the best" among products and services exhibited at the ICCM Exposition.
“The awards programs recognize the companies and individuals that are truly at the forefront of innovation and leadership in the contact center industry. We are thrilled to honor them for their outstanding achievements,” said Suzanne Graf, event director at Questex Media Group.
The winning system, FrontRange IPCC, extends the functionality of other FrontRange software products with Voice over IP (VoIP). For example, IPCC offers advanced queuing and routing of inbound calls, allows quality management through monitoring and recording, and provides unified messaging. IPCC links communications with workflow in ways that dramatically increase efficiency and caller satisfaction. Built on a truly integrated architecture, IPCC was created to cost-effectively bring the world of the IP-based call center to the growing and distributed enterprise. Long-time FrontRange partner Ticomix implements IPCC in combination with the FrontRange HEAT product suite and IT Service Management (ITSM) solutions, among others.
Best of Show judges were comprised of independent industry analysts, consultants, editors and writers. Exhibitor’s entries were judged on ease of integration, implementation, system quality, customer service features, and return on investment.
