Michael E. Aldrich Stamps is a specialized auction platform for philatelists, focused on the buying and selling of rare and collectible U.S. and international stamps. Each auction features up to 8,000 individual lot listings, with items typically ranging in value from $100 to $100,000. Known for its deep industry expertise, MEA Stamps delivers a premium experience to serious collectors around the world.
Despite decades of success, Michael E. Aldrich Stamps saw a recurring issue: when bidders were outbid, they often walked away disappointed and didn’t return. This wasn’t just a missed customer touchpoint; it directly impacted final sale values and consignor satisfaction. Manual follow-ups were unrealistic at scale, leading to lost revenue and missed opportunities.
MEA Stamps needed an automated way to engage underbidders and give them a second chance to act, with the goals of driving up bids, increasing consignor revenue, and maximizing commission earnings.
Michael E. Aldrich Stamps partnered with Ticomix to reimagine the key moment in the auction experience when a bidder gets outbid. The objective: design a streamlined, automated way to re-engage interested bidders without overwhelming the team with manual work.
We focused on how the system should behave and interact with both the auction data and the bidders. The result was a thoughtfully planned, lightweight solution with these key design priorities:
Once the design was finalized, Ticomix built the system to operate quietly behind the scenes. No complex user interface is needed, just smart, scalable functionality that delivers results.
This hands-off solution is both powerful and practical, freeing up the team to focus on what matters most, serving their collectors and running great auctions.
This system helps underbidders feel seen and gives them a timely opportunity to stay competitive, minimizing disappointment and increasing the likelihood of a higher final bid. Michael E. Aldrich Stamps now benefits from an automated system that boosts consignor revenue, increases commissions, enhances customer relationships, and scales effortlessly. Partnering with Ticomix transformed a previously overlooked gap into a powerful growth engine.
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