Our Work

Custom CRM-Integrated Scheduling Platform for Lincoln Healthcare Leadership

Overview

About Lincoln Healthcare Leadership

Founded in 1998, Lincoln Healthcare Leadership is a national healthcare intelligence company that connects senior care leaders and solution providers through high-impact events and data-driven insights. Their portfolio includes LTC 100, Senior Living 100, Home Care 100, and the Lincoln Intelligence Group.

Industries

Healthcare, Event Management

Technologies

ASP.NET, MVC 5, Microsoft SQL Server, SQL Server Reporting Services, C#, JavaScript, Telerik Kendo for MVC, SignalR, SugarCRM, MySQL

Services

Custom Development, CRM Integration, Real-Time Scheduling, Cloud Architecture

Challenge

Lincoln Healthcare Leadership hosts curated events that connect senior care executives and leading suppliers. Unfortunately, the technology behind their matching platform was falling short.

An offshore development team had delivered a rigid portal that couldn’t adapt to last-minute changes, forced users to re-enter data across systems, and lacked real-time scheduling. The outdated framework made improvements difficult, and the clunky interface led to a frustrating experience for users.

What Lincoln needed was more than a fix; they needed a partner who could truly
understand their workflow and build something better from the ground up.

Designing the Solution

Ticomix was brought in, not just to rebuild the system, but to rethink how technology could actually elevate the entire experience.

User-Centered Discovery
We began by asking deeper questions: what did success look like for Lincoln’s team, what slowed them down, and how could the platform be both enjoyable to use and seamlessly integrate with SugarCRM? These insights shaped a smarter, more intuitive roadmap for the rebuild.

From Off-the-Shelf to Fully Custom
Given the limitations of the original build, we proposed a fresh start using .NET to allow for total control over every feature, as well as the flexibility to evolve as Lincoln grows.

Experience-First Design
We designed a calendar-based dashboard to let users prioritize meetings, check
availability, and receive real-time schedule updates. Whether booking a single meeting or managing many, the interface was designed for simplicity and speed.

Developing the Solution

Once the vision was aligned, Ticomix executed a full rebuild of the portal with robust real-time functionality, high system performance, and secure CRM integration.

Full CRM Integration
We integrated the platform with SugarCRM to eliminate the need for duplicate data entry. A custom Sync Engine kept everything running smoothly, even during CRM downtime.

Real-Time Scheduling Engine
Leveraging SignalR, we enabled real-time updates across the scheduling tool. As users adjusted their availability or confirmed meetings, changes were reflected immediately across the system.

Custom Access Controls
To manage traffic during busy scheduling periods, we implemented timed access
windows by user type, ensuring fairness and system stability.

Scalable Architecture
The platform was built on ASP.NET MVC 5, supported by Microsoft SQL Server,
MySQL, and Telerik Kendo for advanced UI components. This future-ready tech stack ensures continued adaptability.

Results

  • Seamless CRM integration: Full sync with SugarCRM eliminated redundant data entry and improved operational accuracy.
  • Real-time scheduling: Live booking and update functionality improved the meeting experience and reduced coordination errors.
  • Improved performance: The custom Sync Engine reduced latency and
    improved reliability, even during CRM outages.
  • Enhanced user experience: Calendar-based dashboards made it easy for users to navigate and engage with the platform.
  • Future-ready platform: Built from scratch with scalability in mind, the system allows for ongoing enhancements and tailored updates.

Lincoln Healthcare Leadership now has a secure, high-performance platform that not only supports their events but enhances every participant's experience. From smarter scheduling to seamless CRM integration, the solution helps them deliver on their mission to empower forward-thinking healthcare leaders. By partnering with Ticomix, they achieved more than just a working system, they gained a platform built with people and future potential in mind.

CONTACT US

Let’s build something that moves your business forward.

Whether you need custom software, want to modernize an outdated application, or are exploring AI, we’re here to help.

Prefer to talk now? Call us at 815-847-3444.