ROCKFORD, IL (June 27, 2016) – Ticomix announces today that it was awarded SugarCRM’s 2015 “Customer Loyalty Award” for North America during SugarCon 2016, held in San Francisco, CA.
The Customer Loyalty Award is given for the highest customer retention rate as measured by annual renewals of SugarCRM’s subscription-based customer relationship management software.
“We put a lot of focus on helping our customers get the most out of their use of Sugar,” said Michael Antonelli, the Sr. Vice President of Sales & Marketing for Ticomix. “What I’m most proud of with this award is that it highlights the unrelenting commitment on the part of our sales and delivery team to really help people improve the way they run their businesses.”
Despite much competition in the CRM software space, Sugar has steadily risen in terms of both market penetration and industry accolades, including being named a “Visionary” in Gartner’s 2015 Magic Quadrant for Sales Force Automation. With their primary means of delivery being through channel partners, they put a high value on those who, like Ticomix, put customer adoption and success at the forefront of their organizational mission.
Ticomix provides technology solutions to businesses by fusing best practices with award-winning technologies in the areas of networking, data backup/recovery, customer relationship management, service desk management and a host of other customized software and hardware solutions. Ticomix also sells and supports leading technology brands such as Microsoft, VMWare, Nimble, ServiceNow and SugarCRM, and is a Cisco Premier Certified Partner. They are headquartered in Rockford, IL, with offices in D.C., Florida, New York and Wisconsin.
SugarCRM enables businesses to create extraordinary customer relationships with the most innovative and affordable CRM solution in the market. Recognized by leading market analysts as a “visionary” company, Sugar is deployed by over 1.5 M individuals in 120 countries and 26 languages.