(Rockford, IL – June 21, 2011) Local technology firm Ticomix, Inc. (www.ticomix.com) was recognized by FrontRange Solutions as the 2011 Top Americas Partner during their annual partners’ gathering in Pleasanton, CA earlier this month.

FrontRange Solutions makes several award-winning business software programs, including customer relationship management (CRM) software GoldMine®, as well as help desk and service management software HEAT® and ITSM®. As a partner, Ticomix offers sales, installation, service and support of each of FrontRange’s products to clients all around the country.

Bill Auvil, Senior VP of FrontRange recognized Ticomix president Tim Ancona during the award ceremony saying “Ticomix has continued to be an excellent performer both in terms of sales of software and, more importantly, in customer satisfaction. Ticomix’s customers are always pleased with the relationship they have with Ticomix.”

This award makes the 7th consecutive year Ticomix has received recognition as one of the top FrontRange partners, during which time they have helped thousands of local, regional and national clients utilize HEAT® and GoldMine® to achieve greater service desk efficiencies and improved customer care and growth, respectively.

“Together, CRM and service management represent core critical success factors in today’s highly competitive environment,” according to Tim Ancona. “What I believe sets our approach to them apart from so many others is our entire team’s level of experience, expertise and sincere commitment to the customer. We’re not just software salespeople; we’re dedicated business partners.”

That partnership mentality is also reflected in extensive training and education opportunities Ticomix provides its customers, such as the 2011 GoldMine Summit seminar series that ran in six cities earlier this year, and will cover an additional five by the end of July. Ticomix has also slated its annual HEAT/ITSM Symposium for the Fall of this year. More details on these and other CRM and service management training events are available at the company website.

About Ticomix

Ticomix fuses industry-best practices with award-winning technologies to provide premiere technology solutions to small- to midsize businesses around the country in the areas of networking, data backup/recovery, customer relationship management, service desk management and a host of other customized software and hardware solutions. Ticomix also sells and supports leading technology brands such as Xerox, Microsoft, Cisco and Dell. Through various partnerships, certifications and event offerings, Ticomix demonstrates a strong commitment to helping clients succeed through the effective implementation and management of technology. For more information, please call 779-423-6200 www.ticomix.com.

 

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