Ticomix, Inc. will showcase its leading-edge solutions at the HDI Annual Conference & Expo (http://www.thinkhdi.com/hdi2007), the premier event for the service and support industry. Ticomix will join nearly 100 companies that will exhibit at HDI 2007, which will be held at Mandalay Bay in Las Vegas, Nev. April 30 – May 3, 2007.

The HDI Annual Conference & Expo is the world’s largest and most respected industry event for IT help desk and service and support professionals.  HDI ‘07 exhibitors will feature the latest solutions for IT and help desk support, external technical customer support, customer service, CRM, email management, network monitoring, web-based support, telecommunications, knowledge management, customer satisfaction measurement, self help and self-healing technologies. The HDI Annual Conference & Expo is the service and support industry’s premier launch pad for new products, services and innovative technologies. In addition, technology education is an integrated feature of the HDI 2007 Expo. Technology-focused sessions, as well as product showcase sessions from the leading service and support vendors will be featured at the event. 

At this year’s HDI show, Ticomix will exhibit its portfolio of FrontRange Solutions’™ Service Management products. The Service Management tools, including award-winning HEAT® and IT Service Management (ITSM), offer enterprise-class functionality with one of the industry’s lowest total cost of ownership. Built on IT and ITIL® best practices, both product suites offer a powerful and flexible solution with a series of easily integrated IT Service Management modules. Built specifically for small to medium-sized and geographically distributed enterprises, the comprehensive solution family provides a modular, fully integrated architecture that is customizable to fit various business needs.

HDI 2007 is produced by HDI, the world’s largest membership association for IT service and support professionals and the premier certification body for the industry. Nearly 3,000 service and support professionals will congregate for a robust conference program that will address the needs of customer service, help desk and support organizations to maximize performance and productivity, become more strategic, and integrate more effectively with the organization overall.  HDI 2007’s conference program will include:

  • Opening keynote presentation by Steve Goodall, president, J.D. Power and Associates
  • Live appearance by Emmy award-winning comedian Dennis Miller
  • 80+ conference sessions focusing on internal and external IT service and support issues
  • HDI Certification preparatory training 
  • Expo hall featuring the latest products and services from 100+ vendors and the HDI ’07 Launch Pad

For more information about Ticomix, call toll-free 866.TICOMIX (866.842.6649). For more information about HDI 2007, visit http://www.thinkhdi.com/hdi2007 or call 1-800-248-5667.  For media and analyst registration, contact Allison Wroe at 719.785.5355 or awroe@thinkhdi.com.

About Ticomix, Inc.
Ticomix focuses on the Fusion of Industry Best Practices and Award-Winning Technology™ to provide premier technology solutions and services to small to mid-sized enterprises in Midwest in the areas of Customer Relationship Management (CRM) and Service Desk Management. The Ticomix mission is to help its clients succeed through effective technology implementation and management. In addition to being named one of FrontRange Solutions top HEAT Partners in 2005 and 2006, Ticomix is a leading provider of award-winning GoldMine for CRM, ITSM, built on the ITIL framework for complete service management, IPCC for communication management, and IM for comprehensive asset management. Through various technology partnerships, certifications, and event offerings, Ticomix continues to show their commitment and dedication to the CRM and service desk industries. For more information, call 866.842.6649.   

About HDI
HDI is the world’s largest IT service and support membership association and the industry’s premier training and certification body. Guided by an international panel of industry experts and practitioners, HDI is the leading resource for help desk/support center emerging trends and best practices.  HDI provides members with a vast repository of resources, networking opportunities and the largest industry event – the HDI Annual Conference and Expo.  Headquartered in Colorado Springs, Colo., USA, HDI offers training in multiple languages and countries. For more information, visit http://www.thinkhdi.com or call +1 719.268.0174

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