Ticomix, Inc. announced today its strategic partnership with RightAnswers, Inc., the recognized leader in providing Knowledge Solutions for the internal IT Help Desk. This relationship will enable Ticomix to offer the RightAnswers Unified Knowledge Suite as part of its existing service management information technology product and service offering.
Headquartered in Illinois, Ticomix is a premier provider of help desk and IT service management solutions and services. Ticomix will now offer the RightAnswers Unified Knowledge Suite, RightAnswers’ self-service and support analyst knowledge solution comprised of powerful, yet easy to use, software tools, industry-standard technical support content combined with custom content solutions, and value-added client success services.
“Our approach has always been to provide the best solutions for our clients’ needs. Right Answers provides us with additional best of class products in the knowledge management area,” said Brian Huber, Principal Consultant of Ticomix.
“We are very excited to add such a high-caliber company to our network of resellers offering the RightAnswers Unified Knowledge Suite, and look forward to helping Ticomix’s clients meet their overall support and business objectives,” said Jeffrey Weinstein, President and CEO of RightAnswers. “By combining our software, content, and services, the RightAnswers solution will enable Ticomix to create an experience that clients discover to be refreshing and “on point” as it is easy to implement, easy to use, and easy to manage.”
About Ticomix, Inc.
Ticomix utilizes The Fusion of Industry Best Practices and Award-Winning Technology to offer premier technology solutions and services to small to medium-sized enterprises in the areas of Customer Relationship Management (CRM) and Service Desk. In addition to being named one of FrontRange Solutions’ top ten HEAT® Partners in 2005 and 2006, Ticomix is a leading provider of award-winning GoldMine® for CRM, ITSM® built on the ITIL® framework for complete service management, IPCC® for communication management, and IM® for comprehensive asset management. Through numerous events such as quarterly user groups, ongoing training classes, and annual conferences geared toward GoldMine®, HEAT®, and ITSM® users, Ticomix continues to show their dedication and support to the CRM and Service Desk communities. For more information, please call 866.TICOMIX.
About RightAnswers, Inc.
RightAnswers delivers the high-impact content, technology solutions and value-added services to enable internal Help Desk organizations to improve the end-user support experience, increase support capacity and reduce overall support costs. With over 1.5 million licensed users in enterprise, higher education institutions and government agencies, RightAnswers enables quick problem resolution for both self-service end users and support analysts. For more information, please visit www.rightanswers.com.