

I’ve had the good fortune of being in a variety of leadership positions for over 26 years and in the CEO position for more than 18 of them.
During that time, I’ve read many books and listened to many podcasts to help me grow. I’ve also learned some things by trial and error. I’m sure I’ve done a lot of things wrong, and maybe I got a few things right. That’s where the idea for these videos came from. I’m always interested in getting better myself and doing anything I can to help others.
In these video blogs, my commitment is to be brief and to provide actionable information to help you in your leadership role. If you enjoy what you see, I hope you won’t be shy about posting comments that will help me improve.
Thanks for your time, which is the most valuable thing we can give.
–Tim Ancona
In my last post, I talked about how important it is to take time to relax and refuel—and I’ve been enjoying relaxing with my family during these dog days of …
I was listening to a leadership talk while on vacation recently, and it reminded me that a leader’s job is not just to lead people. That’s a big chunk, of …
Today’s topic revolves around a concept that many people who are new to management or leadership don’t often grasp right away: The Power of Position. As a leader, you have …
For the next part of this customer service series, I want to focus on learning to say, “what else?” Saying this simple phrase allows your customers to freely give all …
I’ve covered a few great methods for improving customer service, but there’s one very simple thing that, when done right, will really set you apart from your competition: Own the …
Hello, and welcome to part 3 of our Customer Service discussion! Today’s tip is simple but very effective: Be Responsive. I’ve talked about how customers need to feel heard, and …
Welcome back! This is the second part of my discussion on Customer Service. We’ve talked about one of the key reasons why customers leave to go to a competitor. And …
Thanks for coming back. This is the first video blog in a series I will do on customer service. The first step in serving and keeping customers is understanding Why …
In this first introductory video I’ll share some of the key principles these blogs will be based on, like servant leadership and continual growth. I’ll also introduce the core areas …