In my last post, I talked about how important it is to take time to relax and refuel—and I’ve been enjoying relaxing with my family during these dog days of …

I was listening to a leadership talk while on vacation recently, and it reminded me that a leader’s job is not just to lead people. That’s a big chunk, of …

Today’s topic revolves around a concept that many people who are new to management or leadership don’t often grasp right away: The Power of Position. As a leader, you have …

For the next part of this customer service series, I want to focus on learning to say, “what else?” Saying this simple phrase allows your customers to freely give all …

I’ve covered a few great methods for improving customer service, but there’s one very simple thing that, when done right, will really set you apart from your competition: Own the …

Hello, and welcome to part 3 of our Customer Service discussion! Today’s tip is simple but very effective: Be Responsive. I’ve talked about how customers need to feel heard, and …

Welcome back! This is the second part of my discussion on Customer Service. We’ve talked about one of the key reasons why customers leave to go to a competitor. And …

Thanks for coming back. This is the first video blog in a series I will do on customer service. The first step in serving and keeping customers is understanding Why …

In this first introductory video I’ll share some of the key principles these blogs will be based on, like servant leadership and continual growth. I’ll also introduce the core areas …