I’ve had the good fortune of being in a variety of leadership positions for over 25 years and in the CEO position for 17 of them.
During that time, I’ve read many books and listened to many podcasts. I’ve also learned some things by trial and error. I’m sure I’ve done a lot of things wrong and maybe, I got a few things right. That’s where the idea for these videos comes from. I’m always interested in getting better myself and doing anything I can to help others.
In these video blogs, my commitment is to be brief and to provide actionable information to help you in your leadership role. If you enjoy what you see, I hope you won’t be shy about posting comments that will help me improve.
Thanks for your time, which is the most valuable thing we can give.
Welcome back! This is the second part of my discussion on Customer Service. We’ve talked about one of the key reasons why customers leave to go to a competitor. And now we look at how “nice” customers—those who never say a word—don’t always help you. Especially when they “nicely” stop doing business with you with …
Thanks for coming back. This is the first video blog in a series I will do on customer service. The first step in serving and keeping customers is understanding Why Customers Leave to go to a competitor. – Tim
In this first introductory video I’ll share some of the key principles these blogs will be based on, like servant leadership and continual growth. I’ll also introduce the core areas of business we’ll be addressing, namely product excellence, employee engagement, and customer service. I hope you enjoy! – Tim