My wife, Karen, and I recently did a hike in beautiful South Dakota. Scenic, right? Except the higher we got, the more fog rolled in, until we couldn’t see anything! …

About a week ago, I took a group of employees to the 2018 Global Leadership Summit, held at Rockford University. This year’s theme was “Everyone Has Influence,” and the speakers …

Sometimes, we’re so ready and willing to help someone out that we don’t fully listen first to what they’re asking of us. In my latest post, Mike, my VP of …

In my 9 years as a high school tennis coach, I’ve learned a lot about working with teams. Whether you lead a team, or are just part of one, it’s …

How do you stay relevant? If you’re in a leadership position, or want to be in one, this is an important thing to keep in mind. From your clothes, to …

There’s a famous quote in the business world that says, “Employees don’t leave their jobs, they leave their boss.” I disagree with that; I think employees leave jobs, but it’s …

In my experience, there are two types of bad leaders out there. Those who don’t want feedback because they don’t really care what others think of them, and those who …

Have you ever felt the temperature in the room change suddenly? Not hotter or colder, but something just seems off. It happens to me quite a bit, and what I’ve learned is …

On the last blog, I talked about the Global Leadership Summit at Willow Creek I was going to attend with a group of colleagues. All of us—those who were new …

Most of us know the saying, “treat others as you’d like to be treated.” It’s a great thing to keep in the back of your mind as you interact with others, …

In my last post, I talked about how important it is to take time to relax and refuel—and I’ve been enjoying relaxing with my family during these dog days of …

I was listening to a leadership talk while on vacation recently, and it reminded me that a leader’s job is not just to lead people. That’s a big chunk, of …

Today’s topic revolves around a concept that many people who are new to management or leadership don’t often grasp right away: The Power of Position. As a leader, you have …

For the next part of this customer service series, I want to focus on learning to say, “what else?” Saying this simple phrase allows your customers to freely give all …

I’ve covered a few great methods for improving customer service, but there’s one very simple thing that, when done right, will really set you apart from your competition: Own the …

Hello, and welcome to part 3 of our Customer Service discussion! Today’s tip is simple but very effective: Be Responsive. I’ve talked about how customers need to feel heard, and …

Welcome back! This is the second part of my discussion on Customer Service. We’ve talked about one of the key reasons why customers leave to go to a competitor. And …

Thanks for coming back. This is the first video blog in a series I will do on customer service. The first step in serving and keeping customers is understanding Why …

In this first introductory video I’ll share some of the key principles these blogs will be based on, like servant leadership and continual growth. I’ll also introduce the core areas …