FrontRange Solutions today confirmed the availability of GoldMine® Premium Edition (PE).  This new edition of the award-winning GoldMine product line provides a common platform for sales force automation, direct marketing, customer service and CRM, which offers small and mid-size businesses with a cohesive approach to the full customer lifecycle. GoldMine PE, based upon the familiar structure …

A new benchmark study from Aberdeen Group has confirmed what savvy marketers have known all along: Using technology to create processes around customer interactions is critical to creating a customer-centric organization and deriving better returns from marketing investments. The study, titled “Automating Leads to Sales – Improve Return on Marketing Campaigns” states that small (SME) and mid-market …

FrontRange Solutions announced today that its HEAT® and GoldMine® solutions were selected by ISM Inc., Customer Relationship Management (CRM) and Real-Time Enterprise strategic advisors, as a Top 15 CRM Small & Medium Business Software Award for 2007. This is the fifth consecutive time that ISM has named GoldMine to its awards list and the fourth …

FrontRangeTM GoldMine® Corporate Edition was recognized as a “Strong Performer” in the recent edition of “The Forrester WaveTM: Midmarket CRM Suites, Q1 2007”  (February 2007) released last month. In her accompanying commentary, “The Forrester Wave™: Vendor Summary, Q1 2007,”  Forrester Senior Analyst Liz Herbert wrote the “quick deployment and low total cost of ownership” of GoldMine and called …

FrontRange Solutions announced today that HEAT®, the fully customizable Help Desk and external customer support tool, has achieved a Leader position in a comparison of five help desk software solutions conducted by Info-Tech Research Group. The report, released January 11, provides an evaluation of the help desk software market, along with an analysis of HEAT. This …

Responding to customer requests for tighter integration between front- and back-office data, FrontRange Solutions today announced the general release of GoldMine® Plus Accounting 4.0. This add-on to the organization’s award-winning Customer Relationship Management (CRM) solution allows users to draw information seamlessly from Inuit Inc.’s best-selling QuickBooks®, and see it alongside the standard GoldMine data in order …

FrontRange Solutions announced today that GoldMine® IP Voice Suite has received a 2006 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Inter@ction Solutions® magazine. Customer Inter@ction Solutions has been the leading publication covering CRM, call centers and teleservices since 1982. GoldMine IP Voice Suite delivers an enterprise-class VoIP telephony application that includes …

On December 4 – 5, 2006, Ticomix hosted the Sixth Annual HEAT and ITSM Symposium at the Kalahari Waterpark Resort and Convention Center in Wisconsin Dells, WI. The day and a half event attracted over sixty help desk and service desk professionals who use HEAT and ITSM software from over forty different companies across the Midwest. At the …

This is a technical update for all GoldMine users. Microsoft has just released Internet Explorer 7.0. FrontRange has determined this version of Internet Explorer can cause issues with GoldMine version 6.7 and earlier. Ticomix strongly recommends machines with GoldMine should stay with Internet Explorer 6. Microsoft plans to include the upgrade to Internet Explorer as part …

Ticomix, Inc. announced today they will be hosting a second GoldMine Forum this year. The event will be held November 9th and 10th in Downers Grove, IL and Waukesha, WI respectively at Microsoft seminar facilities. The purpose of the GoldMine Forum is to promote best practices, provide networking opportunities for GoldMine software users, and offer insight to …

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