Solutions that allow you to consolidate,
integrate and standardize support functions will increase your
organizational efficiency and make the most of your investment. Ideally
your choice should be a single solution that manages service level
agreements, knowledge, assets, and field support for all employee and
customer service departments, including IT, facilities, HR, technical
support, and customer support.
Solutions should be easily managed
by small IT departments, or even a single IT person. Solutions should
be feature-rich and easily applied to both internal and
outside-the-organization request tracking. A toolset should allow
implementation in days, not weeks or months. The solution should have a
proven track record.
