Ticomix offers a unique blend of training options to meet your company’s individual needs. We hold public training classes as well as on-site customized training. Get the most out of your investment through one of the following training programs:

GoldMine Training

• GoldMine Training - Statistics show that one of the most critical elements to successful CRM is proper and consistent training. Our GoldMine training classes include Beginner GoldMine training, Advanced GoldMine training, and GoldMine Administrator training
• GoldMine Premium Edition Basic Training DVD - With the Ticomix GoldMine Premium Edition training DVD, you will learn all of the new features of GoldMine Premium 8.0.  It is useful for both new users to GoldMine and those already familiar with GoldMine. .
• GoldMine Training CDs - These interactive training CDs use a unique GoldMine simulation, where you learn GoldMine feature by feature, lesson by lesson.
• Online GoldMine Training - Ticomix is excited to announce online GoldMine training. Through hour-long sessions, our certified GoldMine training instructors will cover focused topics to help you get more out of your CRM system.

HEAT Training

• HEAT and ITSM Training - Sign up for upcoming online HEAT and ITSM training classes, plus HEAT 9.0 training in Milwaukee.

• HEAT Training -  Ticomix offers HEAT training through public and private classes. Our courses include HEAT System Administration, HEAT System Advanced Administration, and HEAT Crystal Reports.

ITSM / ITIL Training

• GoldMine Enteprise / ITSM Foundation Training - The Foundation I course is designed to provide administrators with the knowledge necessary to configure and use the Foundation Platform to manage ITSM software and Goldmine Enterprise Edition systems.
• ITIL Training - Ticomix and AmerIT Learning have joined together to offer several ITIL training options to meet your company’s individual needs. Courses can be offered in both public and private classroom settings.
• Apollo 13 ITIL Training - The Apolo 13 - an ITSM case experience^TM simulation game is an intense, one-day training in wich ITIL concepts and processes are experienced though the use of an interatice game. In this training, real life situations taken from the Apollo 13 mission are simulated.
•  Grab@Pizza-  The Grab@Pizza experience is a simulation designed to help you better align business needs with IT delivery. If you are like many organizations who have a hard time getting Business Needs aligned with IT Delivery, this work shop is for you. The simulation will help you understand each other's perspectives better and gain win-win attitudes towards working together.
 

CRM Training

• CRM Success Management Training - Your business has made a significant investment in deploying CRM technology to manage and retain your top customers. It is important for you to continually manage the success of this investment.

About Ticomix  

Ticomix is a provider of products and services for customer relationship management (CRM), sales force automation (SFA), IT service management (ITSM), information technology infrastructure library (ITIL) call centers, help desks, and computer networking. Our mission is to help our clients succeed through effective technology implementation and management. Headquartered in Rockford, Illinois, Ticomix also has a regional presence in Chicago, Illinois; Des Moines, Iowa; Cleveland, Cincinnati, and Columbus, Ohio; Indianapolis, Indiana; Milwaukee and Madison, Wisconsin; San Antonio, Houston, and Dallas, Texas. Read more

Call Ticomix today at 866.842.6649 or email us at  mailto:info@ticomix.com for all of your business technology needs.