Ticomix offers a unique blend of training options to meet your company’s individual needs. We hold public training classes as well as on-site customized training. Get the most out of your investment through one of the following training programs:

CRM and Service Desk Training Options

• GoldMine Training - Statistics show that one of the most critical elements to successful CRM is proper and consistent training. Our GoldMine training classes include Beginner GoldMine training, Advanced GoldMine training, and GoldMine Administrator training.

• HEAT Training -  Ticomix offers HEAT training through public and private classes. Our courses include HEAT System Administration, HEAT System Advanced Administration, and HEAT Crystal Reports.

• GoldMine Enteprise / ITSM Foundation Training - The Foundation I course is designed to provide administrators with the knowledge necessary to configure and use the Foundation Platform to manage ITSM software and Goldmine Enterprise Edition systems.

• ITIL Training - Ticomix and AmerIT Learning have joined together to offer several ITIL training options to meet your company’s individual needs. Courses can be offered in both public and private classroom settings.

• Apollo 13 ITIL Training - The ‘Apollo 13 – an ITSM case experience™’ simulation game is an intense, one-day training in which ITIL concepts and processes are experienced through the use of aninteractive game. In this training, real life situations taken from the Apollo 13 mission are simulated.

• CRM Success Management Training - Your business has made a significant investment in deploying CRM technology to manage and retain your top customers. It is important for you to continually manage the success of this investment.

About Ticomix  

Ticomix is a provider of products and services for customer relationship management (CRM), sales force automation (SFA), IT service management (ITSM), information technology infrastructure library (ITIL) call centers, help desks, and computer networking. Our mission is to help our clients succeed through effective technology implementation and management. Headquartered in Rockford, Illinois, Ticomix also has a regional presence in Chicago, Illinois; Des Moines, Iowa; Cleveland, Cincinnati, and Columbus, Ohio; Indianapolis, Indiana; Milwaukee and Madison, Wisconsin; San Antonio, Houston, and Dallas, Texas. Read more

Call Ticomix today at 866.842.6649 or email us at This email address is being protected from spam bots, you need Javascript enabled to view it This email address is being protected from spam bots, you need Javascript enabled to view it This email address is being protected from spam bots, you need Javascript enabled to view it for all of your business technology needs.