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ROCKFORD, IL, Tuesday, December 12, 2006
On December 4 - 5, 2006, Ticomix hosted the
Sixth Annual HEAT and ITSM Symposium at the Kalahari Waterpark Resort and
Convention Center in Wisconsin Dells, WI. The day and a half event attracted
over sixty help desk and service desk professionals who use HEAT and ITSM
software from over forty different companies across the Midwest. At
the event, users were given the opportunity to exchange best practices and
learn new ways to maximize their use of HEAT and ITSM help desk software.
This year’s event featured keynote speaker, Jim
O’Gara, Vice President of Business Development from FrontRange Solutions who
presented on the future of FrontRange and the HEAT and ITSM software product
lines. As one of the crowd favorites, the HEAT and ITSM Customer Spotlights
session featured Kenosha Unified School District’s
Operation Manager who talked about their experience with HEAT help desk
software and The Tribune Company’s Director of Technology Support Services who shared
their expertise on ITSM software. Some additions to the Symposium that were
highly favored were 1) the on-demand demo room where users could test drive
HEAT add-on products, ITSM modules, and IPCC and 2) best practice roundtables
where attendees discussed specific topics such as Self Service, Knowledge
Management, Change Management, and other industry trends.
In addition to the annual Symposium, Ticomix
hosts semi-annual HEAT and ITSM user groups in Illinois,
Wisconsin, and Minnesota. The next round of user groups
will be held in early March 2007.
About
Ticomix
Ticomix utilizes The Fusion of
Industry Best Practices and Award-Winning Technology to
offer premier technology solutions and services to small to medium-sized
enterprises in the Midwest in the areas of
Customer Relationship Management (CRM) and Service Desk. In addition to
being named one of FrontRange Solutions’ top ten HEAT® Partners in 2005 and
2006, Ticomix is a leading provider of award-winning GoldMine® for CRM, ITSM®
built on the ITIL® framework for complete service management, IPCC® for
communication management, and IM® for comprehensive asset
management. Through numerous events such as quarterly user groups,
ongoing training classes, and annual conferences geared toward GoldMine®,
HEAT®, and ITSM® users, Ticomix continues to show their dedication and support
to the CRM and Service Desk communities. For more information, please
call 866.TICOMIX.
Contact:
Emily Strawser
Ticomix, Inc.
866.TICOMIX
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