ServiceNow

ServiceNow Leading Cloud-based IT Service Management

What is ServiceNow? The leading on-demand, cloud-based IT service management solution.

ServiceNow automates enterprise IT operations, creating a single system of record for all IT processes within an organization. This system brings together IT strategy, design, transition and operation on a powerfully simple cloud platform.

Beyond Help Desk and Service Management processes, ServiceNow is built to be a productivity tool for all types of business users—the CIO, service desk staff, application developers, IT finance, IT operations and business leads.

ServiceNow applications are built on a single platform-as-a-service which offers a consistent and intuitive user experience through the entire IT Infrastructure Library (ITIL) service lifecycle.

Built on ITIL v3—Designed for flexibility.

The ServiceNow Service Desk cloud service is powerfully simple, highly social and available through any browser. Built on the IT Infrastructure Library (ITIL), it provides the freedom to completely configure the application and the changes made are preserved through all automated upgrades.

IT service built for today’s employees and customers.

Business people get information from Google, they communicate using Skype, and they book travel through websites like Expedia. Unfortunately, the customer service and support tools that most IT organizations offer resemble something from another era. ServiceNow provides the bridge to the next generation.

ServiceNow redefined the service desk with intuitive usability, flexibility and the introduction of social IT. Features like Chat and Live Help make your staff more productive and collaborative while your support costs are reduced.

SCREENSHOTS: Service Catalog and Reporting



Click images to enlarge. Or see them live in the ServiceNow Test Drive »

Combining social IT and self-help features offers your employees a simple and familiar way to request goods and services from IT. You can empower your user population to answer common support questions, accessing knowledge articles for immediate answers. And if they need something from IT, they can open a quick chat session or make a request in a fashion similar to the way they make online purchases.

ServiceNow was “born in the cloud” and manages everything in your infrastructure—physical, virtual and cloud services—together in a single system of record.

World-class IT service makes it easy for business users to get what they need in a familiar way and ServiceNow gets you there.

ServiceNow - Transform IT Now

ServiceNow Learning Resources…

ServiceNow Demo - Take a Test Drive

Take it for a Test Drive!

Try our do-it-yourself demo. Login as Admin, IT employee, or Non-IT employee.

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ServiceNow Price - Request Quote
ServiceNow pricing for your organization

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Live demo with ServiceNow specialist

ServiceNow Data Sheets

ServiceNow Data Sheets

Just researching? Need to report back your findings? View, download and print these helpful ServiceNow data sheets.

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The foundation for today’s IT operations.

The ServiceNow Configuration Management Database (CMDB) is the heart of the cloud service. It helps track configuration item relationships, automatically define IT services and manage IT processes in one system. With ServiceNow, you can quickly understand how well your services are performing, how they are being used and how much time and money is spent supporting them. This is IT operations in IT 3.0.

SCREENSHOTS: Project & Portfolio Management and Cost Management

Click images to enlarge. Or see them live in the ServiceNow Test Drive »

Collaborative and controlled change, release and SDLC.

All ServiceNow IT management applications are built on the same platform as a service. ServiceNow CMDB, Discovery, Incident Management, Change Management, Release Management and Software Development Lifecycle applications are completely integrated. ServiceNow has built in project management and social IT to help teams collaborate and manage tasks as holistic projects.

IT process orchestration connecting people and automation tasks.

ServiceNow helps to automate processes and make effective changes using runbook automation graphical workflow. Not only does the graphical workflow provide the foundation for all IT processes, it executes automated tasks such as virtual machine provisioning. No other IT management cloud service connects your people and automation tasks through a single, easy-to-design graphical workflow.

Ready to see ServiceNow for yourself?

To learn more, you can request a live demo with a ServiceNow specialist or get ServiceNow pricing for your organization.

If you’re the DIY type, you can even take the online ServiceNow installation for a test drive. We’re always available to answer any question you have at 779-423-6200.