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 Ticomix offers complimentary service desk webinars geared toward helping your organization's help desk, service desk, or call center increase productivity. Our team of help desk consultants choose topics relevant to service management industry trends, new software solutions, and ways to increase customer service levels. Sign up for our complimentary webinars now.
Upcoming Service Desk Webinars: Voice Enabled Self Service
Discover the fastest, most effective way to improve your service delivery. Optimize your HEAT or ITSM system with voice technology including self service, auto password reset, outbound dialing, auto ticket closure, interactive voice response, text-to-speech recognition, and sophisticated contact routing.
January 6, 2009; 10:00AM - 11:00AM Central
HEAT Self Service
With HEAT Self Service, employees or customers can submit service requests or get status updates over the web. Web-based self help and access to the knowledge base reduces “how-to” support requests. HEAT Self Service is an easy, intuitive and convenient self-help tool that tightly integrates with HEAT® Service & Support™ and HEAT® Plus Knowledge to leverage all the company’s information assets. The powerful self service module lets customers access the problem-solving capabilities of the HEAT application from any web browser when issues arise—day or night.
January 14, 2009; 1:00PM - 2:00PM Central
HEAT 9.0 Overview
See the new features available
for FrontRange Solution’s Award Winning HEAT Service Desk product. With
the upcoming release of HEAT 9.0, you will see the web based interface
for the technician, the HEAT messaging center, the web based survey
module, and AutoTask enhancements.
January 20, 2009; 1:00PM - 2:00PM Central
Enteo Overview
See how this inventory management product integrates with HEAT and ITSM.
January 27, 2009; 10:00AM - 11:00AM Central
Aligning the Service Catalog with the CMDB
Many companies begin implementing the ITIL framework with the Configuration Management Database (CMDB) and the Service Catalogue. Several have asked the question whether the Service Catalogue should be integrated in combination with or before the introduction of the CMDB. Learn how one complements the other and find a prescriptive path to successful alignment.
February 3, 2009; 1:00PM - 2:00PM Central
Six Practical Steps to Service Level Management
Improve customer satisfaction by more accurately defining your service level agreements. Gain a better understanding of how you can use six practical steps to help you achieve service level management success.
February 17, 2009; 1:00PM - 2:00PM Central
Voice Enabled Self Service
Discover the fastest, most effective way to improve your service delivery. Optimize your HEAT or ITSM system with voice technology including self service, auto password reset, outbound dialing, auto ticket closure, interactive voice response, text-to-speech recognition, and sophisticated contact routing.
February 25, 2009; 1:00PM - 2:00PM Central
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