Ticomix Consultant Becomes ITIL Master Certified
Ticomix, Inc. recently announced Brian Huber, Service Desk Technical Consultant, has become IT Infrastructure Library (ITIL) Master Certified. This certification adds to an already long list of qualifications for Huber and further proves his dedication to the Service Support and Service Delivery industry.
The 13-week course demanded 100 hours of classroom time, an additional 200 hours of independent study and assignment completion, and a passing score on the rigorous certification exam. “With this remarkably significant accomplishment, Brian has reassured my already strong belief in him as a committed, highly motivated, and knowledgeable leader who can offer IT Service Management consulting and assistance to organizations with the adoption of their ITIL best practices,” said Tim Ancona, President and Chief Executive Officer of Ticomix.
IT Infrastructure Library is an industry standard that was designed to provide best practices for IT professionals in the areas of Service Delivery and Support with a focus business. With the ever increasing reliance on information technology in today’s business world, ITIL provides a framework for delivering quality IT Service Management. The ITIL framework is derived from a series of books written and revised by the United Kingdom’s Office of Government Commerce (OGC), British Standards Group (BSI), and IT Service Management Forum (itSMF) to supplement the BS 15000 series and is quickly catching on in the United States.