IP Contact Center Wins Product of the Year Award
FrontRange™ IP Contact Center (IPCC) has been named one of Call Center Magazine’s 2006 Products of the Year for helping “enhance agents' and call center managers' productivity, boost sales and/or improve overall customer service.” Every year, the editors of Call Center Magazine, a preeminent publication from CMP Media LLC covering “technologies, services and strategies for contact centers,” seek to recognize “new or existing products that offer a substantial advance as part of an upgrade or new module to an existing product.”
In their annual feature article naming Product of the Year winners, Call Center Magazine editors referred to FrontRange IPCC and the other 17 products and services selected as the “most creative, innovative and above all else, USEFUL tools for making your call center the best it can be.”
The editors cited the “no-phone-system-necessary” IPCC concept as the “A-ha!” moment of inspiration that set the FrontRange software-based solution apart from others in its category. In the award article, editors wrote that running a contact center without a traditional phone “might be a scary thought for some, but for lots of small and medium-size centers, the idea of offloading the burden of your voice infrastructure to the IT department is welcome news.”
The editors also touted IPCC for its ability to combine call routing, interactive voice response (IVR), call recording and reporting systems, as well as for including a soft phone for agents. The FrontRange tool works with voice over Internet Protocol (VoIP) gateways, eliminating the need for a separate phone switch. According to Call Center Magazine, by relying on the SIP protocol, FrontRange shows a commitment to making a call center’s transition to data-switched routing as painless as possible.
This is the second Product of the Year honor bestowed upon FrontRange IPCC in as many months. FrontRange first introduced IPCC in November 2004.
“We sincerely appreciate that customers, as well as editors, are quickly discovering the key benefits of the rapid deployment and reduced implementation costs of IPCC. It’s easy to use without sacrificing power and flexibility,” said Kevin J. Smith, vice president of products for FrontRange. “FrontRange IPCC is a major step forward in supporting the convergence of voice and service applications, and enabling businesses of all sizes to easily and quickly gain the benefits of an integrated contact center solution.”