Empower your business with VOICE. FrontRange Solutions brings together
the best in IT service management practices with the best in call
center voice communications to deliver both cost savings and service
improvements. FrontRange™ Voice Solutions extends FrontRange ITSM to
provide a feature-rich voice solution to reduce telephony costs,
increase service productivity and enhance agent utilization. When these
solutions are unified, the existing phone system transitions into an
enterprise-caliber voice self service and response system
Voice Self Service and Beyond
FrontRange
Voice gives the service center access to complete, up-to-date
information on the customer who is calling, allowing intelligent
routing of calls to the appropriate contact and enabling cost-saving
voice self service, among other voice technology benefits. FrontRange
Voice can reduce or eliminate many of the manual steps involved in
recording calls and managing customer problems or requests – from
initial capture through diagnosis, then resolution and confirmation of
a successful outcome.
No Proprietary Hardware!
FrontRange
Voice provides the IP communication management foundation for
FrontRange ITSM. This standards-based, entirely software-based solution
provides an advanced business phone system that replaces complex,
propriety telephony hardware.
