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Ticomix Home >> ITSM Support >> ITSM Continuous Improvement Program
The
ITSM Support program is designed for those companies that rely on ITSM as a
crucial part of their business and need to minimize downtime while maximizing
productivity. The ITSM Support program is ideal for those companies that prefer priority
scheduling and would also like to lock in a service level rate. The ITSM Support
program is very flexible and offers a plan that can fit in to almost any budget
and has the following features.
Terms & Conditions:
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Support can be
preformed as on-site or remote
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Minimum of daily
rate charged for on-site support
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Remote support will
be billed on ¼ hour increments and charged against pre-paid days.
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Internet connection (128>) required for
remote support services
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Pre-paid support
hours valid for one year after initiating agreement
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Remote Support service set-up included
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Service available Monday-Friday 8:00am -
5:00pm (Excluding National Holidays
ITSM Services*:
The
following ITSM Services are included within this contract.
● General Support & Troubleshooting
● Module Support
● ITSM Customizations
● Customized Reports
● Data import
● Coaching
● Process review
● Design &
Development
*Support for ITSM version 5.x and above
About Ticomix
Ticomix is a provider of products and services for customer
relationship management (CRM), sales force automation (SFA), IT service
management (ITSM), information technology infrastructure library (ITIL)
call centers, help desks, and computer networking. Our mission is to
help our clients succeed through effective technology implementation
and management. Headquartered in Rockford, Illinois, Ticomix also has a
regional presence in Chicago, Illinois; Des Moines, Iowa; Cleveland,
Cincinnati, and Columbus, Ohio; Indianapolis, Indiana; Milwaukee and
Madison, Wisconsin; San Antonio, Houston, and Dallas, Texas.
Call Ticomix today at 866.842.6649 or email us at
info@ticomix.com
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for all of your business technology needs.
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