ITSM Software

Built specifically for small to mid-sized and geographically distributed enterprises, ITSM software is the leading solution based on IT and ITIL best practices. ITSM software offers a modular, fully integrated architecture, allowing you to choose the modules that best fit your needs. This common platform reduces the complexity of your IT infrastructure, lowers costs, and ensures that your company has the agility it needs to remain competitive.

ITSM Software Suite:

• Incident Management - The foundation of the ITSM  family, Incident Management offers automated processes and reporting to accelerate response times and improve service levels. 

• Problem Management - Problem Management helps you pinpoint the source of incidents, allowing your service desk to correct issues quickly. 

• Change Management - Change Management enables you to minimize the impact of change by managing, tracking and optimizing changes, and ensuring that your business goals and IT services are in constant alignment. 

• Release Management - Release Management helps you manage the entire release cycle, reducing implementation time and costs and increasing rollout visibility and quality. 

• Service Level Management - With automated processes and real-time visibility into your service delivery, Service Level Management enables you to continuously refine your service delivery and agreements. 

• Configuration Management - With real-time reporting and automated processes, Configuration Management offers a view into the status of change incidents and provides a single repository for all your IT assets. 

• Availability Management - Through best practices-driven reporting and tight integration with Service Level Management, Availability Management increases service reliability and reduces configuration repair times. 

• Self Service - Web-based Self Service frees your team to focus on resolution and reduces your service desk costs. 
  

About Ticomix  

Ticomix is a provider of products and services for customer relationship management (CRM), sales force automation (SFA), IT service management (ITSM), information technology infrastructure library (ITIL) call centers, help desks, and computer networking. Our mission is to help our clients succeed through effective technology implementation and management. Headquartered in Rockford, Illinois, Ticomix also has a regional presence in Chicago, Illinois; Des Moines, Iowa; Cleveland, Cincinnati, and Columbus, Ohio; Indianapolis, Indiana; Milwaukee and Madison, Wisconsin; San Antonio, Houston, and Dallas, Texas. Read more...