The FrontRange ITSM Service Level Management module provides a
centralized management console to design, build, manage and monitor
service agreements throughout their lifecycle. These proactive tools
enable IT to be in constant touch with actual performance and take
action should service fall short of established targets. Real-time
monitoring and auto-escalation cost-effectively avoid noncompliance
situations and speed resolution. Use the Service Level Management
solution to define and manage service catalogs, service level
agreements, operational level agreements, and underlying contracts. As
the service desk transitions to a service delivery partner to the
business, IT will directly contribute to customer service satisfaction
by establishing realistic customer expectations.
ITSM Service Level Management Benefits
- Lower SLA compliance costs, while increasing service quality
- Increase customer service satisfaction
- More accurately define and deliver on customer expectations
- Enhance communication between IT and third-party service providers
ITSM Service Level Management Features
