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ITSM Self Service |
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Self Service
Quickly Reduce Call Volumes
Empower customers to find answers and log their own service issues 24/7. Web-based Self Service frees your team to focus on resolution and reduces your service desk costs.
Benefits
- Allow customers to submit and track calls online
- Lower incoming call volumes
- Reduce per-incident costs
- Free staff to focus on resolution
Features
- Anywhere customer access - Enable customers to log and review the status of incidents from any Web browser to bring down per-incident costs.
- Simple, intuitive user interface - Self Service?s friendly, easy-to-use interface encourages customer use.
- Flexible deployment - Deploy with full functionality locally or as a Web solution.
- Valuable integration capabilities - Integrate Self Service with Change Management to ensure that any IT issues that will affect the overall infrastructure are also logged in Change Management. Then follow the status of approval on those issues.
- Modular architecture - Use Change Management on its own or expand its power by easily integrating it with any other FrontRange modules, as well as with third-party applications. All FrontRange solutions share a common reporting engine, business processing engine, data structure and integration platform.
- Support for industry best practices, regulatory requirements - Enhance your ability to meet internal IT controls, industry best practices, and regulatory guidelines.
System Requirements
Server and Technical Requirements
1-GB Intel® Pentium® III processor
1 GB of RAM
500 MB of free hard disk space (recommended)
Microsoft®.NET 1.1
Microsoft Internet Information Services (IIS) server 5.0
Microsoft Internet Explorer 5.5
Server 2000/2003
Database: Microsoft SQL Server™ 2000 SP3
Oracle 9, release 2, driver 9.2.0.5
Client Requirements
Microsoft Windows® 2000 Professional / XP Professional or Home Edition
600-MHz Intel Pentium III processor
512 MB of RAM (recommended)
100 MB of free hard disk space (recommended)
Microsoft .NET 1.1
Microsoft Internet Information Services (IIS) server 5.0
Microsoft Internet Explorer 5.5
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