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Ticomix offers products and services for ITSM (IT service management), ITIL, CRM (customer relationship management), sales force automation, and computer networking. We are a top provider of CRM software, GoldMine software, help desk software, and HEAT software.

 

 

 
ITSM Release Management Print E-mail

Release Management
Smoother, Less Costly Releases prod_pdf_icon.gif learn more

Plan, deploy and manage releases with precision and confidence. Release Management helps you manage the entire release cycle, reducing implementation time and costs and increasing rollout visibility and quality.

Benefits

  • Maximize IT efficiency
  • Manage releases with confidence
  • Reduce implementation time and cost
  • Customize workflows

Features

  • Built-in best practices - With powerful configuration options, customize this solution to your existing methodology, or build processes around what is included.
  • Complete end-to-end management - Build and manage a comprehensive release strategy as well as create and track planning and development milestones.
  • Reduced risk and uncertainty - Use built-in workflow and milestone tracking to ensure releases are carefully thought out and that you mitigate risks to production systems.
  • 360-degree view of change - Gain a complete view of every aspect related to a release, including both technical and non-technical impacts.
  • Extends the value of HEAT - Build out your service desk while increasing technicians? productivity and improving customer support. HEAT customers wanting to integrate ITIL best practices into their processes can easily add Release Management to enhance their service desk solution.
  • Modular architecture - Use Release Management on its own or expand its power by easily integrating it with any other FrontRange modules, as well as with third-party applications. All FrontRange solutions share a common reporting engine, business processing engine, data structure and integration platform.
  • Support for industry best practices, regulatory requirements - Enhance your ability to meet internal IT controls, industry best practices and regulatory guidelines.

System Requirements

Server Requierments
Intel® Pentium® III 750-MHz or higher processor
512 MB of RAM
500 MB free hard disk space (recommended)
Microsoft®.NET 1.1
Microsoft Internet Information Services (IIS) server 5.0 or higher
Microsoft Internet Explorer® 5.5 or higher
Microsoft Windows® 2000 / Windows Server™ 2003
Database: Microsoft SQL Server™ 2000 SP3
OracleÆ 9, release 2, driver 9.2.0.5
Client Requirements
Windows® 2000 Professional / XP Professional or Home Edition
Pentium III 600-MHz or higher processor
512 MB of RAM (recommended)
100 MB free hard disk space (recommended)
.NET 1.1
Internet Explorer 5.5 or higher

 

 

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