FrontRange ITSM Problem Management gives you tools to initiate actions to correct or minimize adverse impact from problems and address the root cause by focusing on known errors. You can pinpoint a problem's source, allowing the service desk to correct issues quickly. By relating problems to particular incidents, known errors and changes, the ITSM integrated solution promotes visibility of current status with real-time dashboards, an "at-a-glance" problem board, and technician status alerts. By introducing problem management to the service desk, incidents, problems and errors can be managed as a lifecycle. Problem Management results in identification of the root cause of the error; errors are then systematically eliminated. In this way, proactive problem management decreases the quantity of incidents as trends are analyzed and permanent fixes are implemented.

Look Deeper Inside

ITSM Problem Management Benefits

• Lower the number of incidents
  
• Reduce the likelihood of repeat incidents
  
• Elevate service levels while lowering costs
  
• Increase customer satisfaction
  
• Improve ability to identify IT infrastructure problems
  
• Improve speed of issue resolution and problem diagnosis
  
• Minimize the impact of incidents, avoid unnecessary or unplanned downtime
  
• Allocate staff more effectively
  
• Gain support for complex workflows and high-level integration
  
• Provide high level communications between IT functional units and the end users being supported