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Ticomix offers products and services for ITSM (IT service management), ITIL, CRM (customer relationship management), sales force automation, and computer networking. We are a top provider of CRM software, GoldMine software, help desk software, and HEAT software.

 

 

 
ITSM HEAT User Groups Print E-mail
Exchange HEAT and ITSM Best Practicesbpl035.jpg
 
hug_thumbnail.jpgAs the dedicated host of ITSM / HEAT User Groups in Illinois, Wisconsin, and Minnesota, Ticomix continues to demonstrate support and commitment to the HEAT and ITSM software user community. Our ITSM / HEAT user group gives help desk professionals the opportunity to exchange ideas, learn best practices, and discover the newest technologies and the latest trends in the service and support industry.

Agenda

  • Registration
  • Product Roadmap
    • Issues Resolved in 8.4.3 and 8.4.4
    • What’s to come in HEAT 9.0?
    • What’s new in ITSM 6.1?
  • Customer Spotlight
  • Change and Problem Management Best Practices
  • Ask the Experts
 
Upcoming Events
 
ILLINOIS
When: Monday, May 19, 2008
Registration: 8:30 - 9AM
Workshop: 9AM - 1PM
Location: Microsoft Seminar Facility, 3025 Highland Parkway, Suite 300, Downers Grove, IL  60515, 630.725.4000
 
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WISCONSIN
When: Wednesday, May 21, 2008
Registration: 8:30 - 9AM
Workshop: 9AM - 1PM
Location: Aurora Health Care, 3031 W Montana St, Milwaukee, WI  53234, 414.647.3000
 
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MINNESOTA
When: Thursday, May 22, 2008
Registration: 8:30 - 9AM
Workshop: 9AM - 1PM
Location: Gander Mountain, 180 E 5th St, Suite 1300, St. Paul, MN  55101, 651.325.4300
 
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