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Ticomix Home >> ITSM Support >> ITSM Continuous Improvement Program
 The
Ticomix Continuous Improvement Program is ideal for companies that are looking
for a continuous maintenance and improvement program for their support center
and ITSM solution. This program offers
the consistency of regularly scheduled visits from a certified ITSM engineer
without adding the overhead of a full time administrator. This program offers
flexibility to meet individual organizations’ needs and budget.
Program Highlights
·
Regularly
scheduled service dates for convenient resource planning
·
Annual
ITSM System Assessment to review status and direction of the ITSM system
·
Remote
Support service fees and setup included
·
Rates
guaranteed for length of contract
·
Level
2 designated technician assigned to your company
·
Discount
on Service Billing Rates
·
Service
available Monday-Friday 8:00am - 5:00pm (Excluding National Holidays)
ITSM
Services Included:*
· The
following ITSM Services are included within this agreement.
· Regular
review of ITSM system logs and configuration
· Regular
maintenance on a scheduled basis
o
Archiving
old tickets
o
Clearing
out old activity log and email records
o
Performing
consistency checks on the ITSM structure
· Address
issues, questions, and customizations as needed
· Provide
knowledge transfer/mentoring as needed with the designated client ITSM
Administrator
· Crystal report
customization/configuration as needed
*Support
for ITSM Version 5.x and above.
About Ticomix
Ticomix is a provider of products and services for customer
relationship management (CRM), sales force automation (SFA), IT service
management (ITSM), information technology infrastructure library (ITIL)
call centers, help desks, and computer networking. Our mission is to
help our clients succeed through effective technology implementation
and management. Headquartered in Rockford, Illinois, Ticomix also has a
regional presence in Chicago, Illinois; Des Moines, Iowa; Cleveland,
Cincinnati, and Columbus, Ohio; Indianapolis, Indiana; Milwaukee and
Madison, Wisconsin; San Antonio, Houston, and Dallas, Texas.
Call Ticomix today at 866.842.6649 or email us at
info@ticomix.com
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for all of your business technology needs.
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