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ITSM Configuration Management |
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The FrontRange ITSM Configuration Management module enables
enterprise-class management of the configuration items (CIs) that make
up the business services and IT infrastructure being supported.
Configuration Management provides the tools needed to define,
accurately identify, and report on CIs. Automated approval and
assignment processes create efficiencies and cost savings. With
real-time CI monitoring, the status of changes, requests for change,
and verification of CI completeness and correctness are made
transparent. The module employs a configuration management database
(CMDB) that provides a single repository for all CIs. The Configuration
Management module delivers best practices using dynamic object models
to easily relate assets to owners and view their relationships.
ITSM Configuration Management Benefits
- Increase quality and extent of configuration services, while lowering costs
- View CI status at any time
- Accurately predict the impact of configuration changes
- Create a foundation for Incident, Problem and Change Management
- View relationships among assets, CIs and more
- Efficiently manage change
ITSM Configuration Management Features
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- Single configuration management database (CMDB) for all IT assets, including hardware, software, networks, contracts, SLAs, and more
- Manage Relationships — Create associations and report on CIs and their relationships to incidents, problems and changes.
- Group services and their supporting CIs
- Powerful real-time reporting — For all assets, create customized views and give any-level user roles-based views into the appropriate information
- Detailed data — Share detailed configuration management data with IT managers, service desk agents, technicians and others
- Automatic alerts — Be notified when preventative maintenance is necessary
- Asset histories — Speed troubleshooting with the right information viewed by the right person
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