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ITSM Configuration Management |
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Configuration Management
Enterprise Class Configuration Management  learn more Accurately and efficiently identify, define and report configuration items in your IT system. With real-time reporting and automated processes, Configuration Management offers a view into the status of change incidents and provides a single repository for all your IT assets.
Benefits
- Foresee the impact of configuration changes
- Keep all configuration details in a single location
- View relationships between assets
- More efficiently manage change
- Implement best practices
Features
- Real-time status - View the status of actual configuration items (CIs) at any time.
- Relationships - Associate and report on CIs and their relationship to incidents, problems and changes. Group services and their supporting CIs.
- Powerful real-time reporting - Perform real-time reporting and analysis on all assets. Create customized views and give users of all levels roles-based views into the appropriate information.
- Detailed data - Share detailed configuration data with IT managers, service desk agents, technicians and others.
- Automatic alerts - Be notified when preventative maintenance is necessary.
- Asset histories - Cut trouble-shooting time by viewing asset histories.
- Extends the value of HEAT - Build out your service desk while increasing technicians? productivity and improving customer support. HEAT customers wanting to integrate ITIL best practices into their processes can easily add Configuration Management to enhance their service desk solution.
- Modular architecture - Use Configuration Management on its own or expand its power by easily integrating it with any other FrontRange modules, as well as with third-party applications. All FrontRange solutions share a common reporting engine, business processing engine, data structure and integration platform.
- Support for industry best practices, regulatory requirements - Enhance your ability to meet internal IT controls, industry best practices and regulatory guidelines.
System Requirements
Server and Technical Requirements
1-GB Intel® Pentium® III processor
1 GB of RAM
500 MB of free hard disk space (recommended)
Microsoft®.NET 1.1
Microsoft Internet Information Services (IIS) server 5.0
Microsoft Internet Explorer 5.5
Server 2000/2003
Database: Microsoft SQL Server™ 2000 SP3
Oracle 9, release 2, driver 9.2.0.5
Client Requirements
Microsoft Windows® 2000 Professional / XP Professional or Home Edition
600-MHz Intel Pentium III processor
512 MB of RAM (recommended)
100 MB of free hard disk space (recommended)
Microsoft .NET 1.1
Microsoft Internet Information Services (IIS) server 5.0
Microsoft Internet Explorer 5.5
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