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ITSM Change Management |
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Change Management
Minimize the Impact of Change  learn more
Gain control of your changing IT demands. Change Management enables you to minimize the impact of change by managing, tracking and optimizing changes, and ensuring that your business goals and IT services are in constant alignment.
Benefits
- Minimize costs
- Streamline workflow
- Increase productivity
- Manage change efficiently
- Optimize the benefits of change
Features
- Support for industry best practices, regulatory requirements - Enhance your ability to meet internal IT controls, industry best practices and regulatory guidelines.
- Automated workflow - Save time and resources by automatically assigning incoming changes with a priority and category based on user-defined rules and workflows.
- Dynamic approvals - Simplify the approval process for reviewers by allowing managers to submit approvals through the Change Management module or via email.
- 360-degree view of change impact - Discover how each change will affect the organization by viewing exactly what IT components will be altered and which users will be affected.
- Extends the value of HEAT - Build out your service desk while increasing technicians? productivity and improving customer support. HEAT customers wanting to integrate ITIL best practices into their processes can easily add Change Management to enhance their service desk solution.
- Modular architecture - Use Change Management on its own or expand its power by easily integrating it with any other FrontRange modules, as well as with third-party applications. All FrontRange solutions share a common reporting engine, business processing engine, data structure and integration platform.
System Requirements
Server Requirements
Intel® Pentium® III 750-MHz or higher processor
512 MB of RAM
500 MB free hard disk space (recommended)
MicrosoftÆ.NET 1.1
Microsoft Internet Information Services (IIS) server 5.0 or higher
Microsoft Internet Explorer® 5.5 or higher
Microsoft Windows® 2000 / Windows Server™ 2003
Database: Microsoft SQL Server™ 2000 SP3
Oracle® 9, release 2, driver 9.2.0.5
Client Requirements
Windows® 2000 Professional / XP Professional or Home Edition
Pentium III 600-MHz or higher processor
512 MB of RAM (recommended)
100 MB free hard disk space (recommended)
.NET 1.1
Internet Explorer 5.5 or higher
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