The FrontRange ITSM Availability Management module is a natural
extension of Service Level Management. This module incorporates
sophisticated availability metrics that capture ongoing performance
statistics for individual IT components or an entire business service.
Monitor availability via real-time dashboards and availability reports.
Incident reports provide mean time between failure (MTBF) and mean time
to repair (MTTR). Failure assessment tools quickly pinpoint critical
infrastructure risk before that risk impacts critical business
services. With Availability Management, IT can proactively reduce down
time and CI unavailability when they have a 360 degree view into the
single points of failure in the IT infrastructure.
FrontRange ITSM Availability Management Benefits
- Increase up-time, effectively requiring less IT investment and saving costs
- Lower the average time CIs are unavailable
- Boost the reliability of services and configuration items (CIs)
- Clearly understand the relationship between availability and SLAs, and make informed IT allocation decisions
