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ITSM Availability Management |
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Availability Management
Measure and Improve Service Availability  learn more
Get a 20/20 view into how components or services perform over time to measure availability. Through best practices-driven reporting and tight integration with Service Level Management, Availability Management increases service reliability and reduces configuration repair times.
Benefits
- Reduce downtimes
- Boost the reliability of services and configuration items (CIs)
- Clearly understand the relationship between availability and SLAs
Features
- Real-time reporting - Quickly measure the availability of components and services, and truly understand the associated costs with real-time dashboard reporting. Choose from a suite of valuable availability and incident reports.
- SLA comparison - Create service level review reports to measure against SLAs. Add further value with tight integration with Service Level Management.
- Failure assessment - Understand how a single point of failure affects the other elements of the infrastructure. Also determine the difference between component and service failure.
- Seamless integration - Integrate Availability Management with your existing applications and databases for a single view of activities regardless of where data is located.
- Support for industry best practices, regulatory requirements - Enhance your ability to meet internal IT controls, industry best practices and regulatory guidelines.
- Extends the value of HEAT - Build out your service desk while increasing technicians? productivity and improving customer support. HEAT customers wanting to integrate ITIL best practices into their processes can easily add Availability Management to enhance their service desk solution.
- Modular architecture - Use Availability Management on its own or expand its power by easily integrating it with any other FrontRange modules, as well as with third-party applications. All FrontRange solutions share a common reporting engine, business processing engine, data structure and integration platform.
System Requirements
Server and Technical Requirements
1-GB Intel® Pentium® III processor
1 GB of RAM
500 MB of free hard disk space (recommended)
Microsoft®.NET 1.1
Microsoft Internet Information Services (IIS) server 5.0
Microsoft Internet Explorer 5.5
Server 2000/2003
Database: Microsoft SQL Server™ 2000 SP3
Oracle 9, release 2, driver 9.2.0.5
Client Requirements
Microsoft Windows® 2000 Professional / XP Professional or Home Edition
600-MHz Intel Pentium III processor
512 MB of RAM (recommended)
100 MB of free hard disk space (recommended)
Microsoft .NET 1.1
Microsoft Internet Information Services (IIS) server 5.0
Microsoft Internet Explorer 5.5
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