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ITIL v2 Foundations Training Print E-mail
itil foundations v2 training classOur ITIL v2 Foundations training course is an introduction to the fundamentals of Information Technology service management per the global standard Infrastructure Library. An ideal preparation for the examination granting world-wide certification in ITIL Foundations (green pin), this class is offered in scheduled public and on-demand in private settings.

Benefits:

  • Build Awareness of IT service support and delivery best practices
  • Gain an understanding of how to improve work processes to manage an IT infrastructure
  • Leverage new knowledge into proactive IT / customer relationships
  • Achieve professional certification and increased credibility with customers, peers and partners

You will learn about:

  • Basic and common ITIL terminology
  • Core IT service delivery and support processes and functions
  • All key performance indicators (KPIs), activities, measures, benefits and critical success factors for each process
  • Interfaces and relationships among processes
  • Practical Foundation certification test-taking methods

Upcoming Class:

When: Wednesday - Friday, April 16 - 18, 2008

Wednesday - Thursday, April 16 - 17, 2008, 8:30am - 4:30pm (Training)

Friday, April 18, 2008, 8:30am - Noon (Review and Exam on-site)

Location: Brookfield Suites, 1200 S Moorland Rd, Brookfield, WI 53005, 262.782.2900 

Cost: $1395 includes exam on-site on the third day of training (Early Bird Discount: $200 off through March 14, 2008)

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