ITIL Training Classes

As Information Technology continues to be a prevalent driving force for business process improvement, many organizations are turning to the Information Technology Infrastructure Library’s (ITIL) process based framework as the industry standard to build upon. By leveraging ITIL training, your organization will benefit by reducing support and operational costs, shortening cycle times, and improving service level quality and customer satisfaction.

Ticomix and AmerIT Learning have joined together to offer several ITIL training courses to meet your company’s individual needs including: ITIL Awareness Overview, ITIL Executive Overview, ITIL V2 - V3 Bridge Course, ITIL Foundation V2, ITIL Foundation V3, ITIL Practitioner Courses, ITIL Service Manager Course, and the Apollo 13 Workshop. Courses can be offered in both public and private classroom settings. ITIL training classes to meet your company’s needs.

Why ITIL Training? 

• Establish a framework for your business and IT to further your alignment

• Develop common goals and strategies within your organization

• Formalize your vision for IT service support & delivery best practices

• Build awareness of IT support & delivery best practices

• Gain an understanding of how to improve work processes to manage an IT infrastructure

• Achieve professional certification and increase credibility with customers, peers, and partners
  

Public and Private ITIL Training Options: 

ITIL Foundations v2 Training:

The ITIL Foundations training course is an introduction to the fundamentals of Information Technology service management per the global standard Infrastructure Library. An ideal preparation for the examination granting world-wide certification in ITIL Foundations (green pin).

ITIL Executive Overview:

The ITIL Executive course is a senior level overview of the IT Infrastructure Library specifically focused on benefits and paths to success. Designed for IT and/or business executives (C level or director only) this course focuses on how ITIL delivers strategic benefits to the entire businessenterprise via more aligned, efficient and effective IT.

ITIL Awareness Overview :

The ITIL Awareness course is an overview of the key concepts and terminology in Information Technology Service Management per the global standard Infrastructure Library. Designed for professionals who need awareness but not necessarily day-to-day operating knowledge about ITIL, the course focuses on how ITIL relates to and intersects the students' work world.

ITIL Practitioners Training:

The ITIL Practitioner training is a detailed study and hands-on approach to one or more tightly linked ITIL processes. Designed for the Process Manager and/or highly motivated, knowledgeable and committed team leader who can assume a critical role in mapping the processes in question into increasing alignment with the business and harmony with the IT product groups.

ITIL Service Manager Masters Training:

The ITIL Service Manager Masters (SMM)  is an in-depth study and application of the Service Support and Service Delivery disciplines. Designed for the highly motivated, knowledgeable and committed leader who can assume, as internal or external consultant, a critical role in driving the IT organization toward successful adoption and increasing maturity of an ITIL-based IT service management framework. This 9-13 week course demands 90 hours of classroom time and up to an additional 200 hours of independent study and assignment completion and is recommended for those expecting to pass the rigorous certification.

To express interest in ITIL training, please call us toll-free at 866.842.6649 or email us at This email address is being protected from spam bots, you need Javascript enabled to view it . 

Or check out our other ITIL offerings:

ITSM Software is comprised of a series of ITIL-based modules to give you the exact configuration that is right for your business.

ITIL Consulting - Inefficient Service Centers can waste IT budget dollars, impact employee productivity and job satisfaction while diminishing an organization’s overall view of the Service Desk. Incorporating the guidelines of ITIL to streamline services and automate processes can dramatically reduce operating costs as well as improve relations between Service Centers and the organization’s employees.

Apollo 13 ITIL Training - Fifty-five hours and fifty-five minutes into the mission. Imagine you are on board Apollo 13 when one of your crew members reports hearing a loud ‘bang’. The bang is the explosion of the liquid oxygen tank #2 in the Service Module, providing vital oxygen used by the fuel cells that are Apollo’s primary power source. 

Through a strong partnership with AmerIT Learning, Ticomix is able to offer public and private ITIL training classes.