With client retention more critical than ever, having an IT service management strategy needs to be more than just a promise. Through the right combination of technology and strategic planning, you will increase productivity, improve customer satisfaction, and ultimately reduce costs while delivering superior support. Ticomix utilizes industry best practices and powerful tool sets to help your support centers more effectively manage service requests, knowledge, service level agreements (SLAs), and assets for all employee and customer support departments. 

Service and Support Benefits:

• Make informed decisions, create best practices, and improve processes

• Reduce support demands by allowing customers and employees to effectively help themselves

• Flexible access to provide support - anytime, anywhere

• Implement, manage, and report on service level agreements

• Consolidate all support processes
  

• Reduce training time for new support technicians

ITSM Software

The ITSM software suite is comprised of a series of ITIL-based modules to give you the exact configuration that is right for your business. These modules offer enterprise-class functionality with one of the industry's lowest total cost of ownership. ITSM software has comprehensive service and lifecycle products designed to help you improve service levels and productivity, deliver best practices and standardization, and align IT to the delivery of business value.

ITIL Consulting

Inefficient Service Centers can waste IT budget dollars, impact employee productivity and job satisfaction while diminishing an organization’s overall view of the Service Desk. Incorporating the guidelines of ITIL to streamline services and automate processes can dramatically reduce operating costs as well as improve relations between Service Centers and the organization’s employees. Ticomix is pleased to offer a full line of ITIL consulting services to organizations looking to establish an ITIL framework within their organization. 

ITIL Training

As Information Technology continues to be a prevalent driving force for business process improvement, many organizations are turning to the Information Technology Infrastructure Library’s (ITIL) process based framework as the industry standard to build upon. By leveraging ITIL training, your organization will benefit by reducing support and operational costs, shortening cycle times, and improving service level quality and customer satisfaction. Ticomix and AmerIT Learning have joined together to offer several ITIL training options to meet your company’s individual needs. Courses can be offered in both public and private classroom settings. 

Apollo 13 ITIL Training

Fifty-five hours and fifty-five minutes into the mission. Imagine you are on board Apollo 13 when one of your crew members reports hearing a loud ‘bang’. The bang is the explosion of the liquid oxygen tank #2 in the Service Module, providing vital oxygen used by the fuel cells that are Apollo’s primary power source. The backup battery-powered electric supply in the Command and Service Module (CSM) has a lifetime of up to ten hours. Unfortunately, you are 87 hours from home. Your spacecraft is slowly dying. You have a serious problem, unless you and the ground support staff start working as a team to solve this problem. But remember, time is running out. Fast. Welcome to the ‘Apollo 13 – an ITSM case experience™’ simulation game.  

ITIL® is a registered trademark and a registered community trademark of the Office of Government Commerce, and is registered in the US Patent and Trademark Office.