(May 1, 2007 - Rockford, IL) FrontRange
Solutions today confirmed the availability of GoldMine® Premium Edition (PE). This new edition of the award-winning GoldMine product line provides a common platform for sales force automation, direct
marketing, customer service and CRM, which offers small and mid-size
businesses with a cohesive approach to the full customer lifecycle.
GoldMine
PE, based upon the familiar structure of GoldMine Corporate Edition
(CE) and GoldMine Standard Edition (SE), is well suited for existing
customers familiar with GoldMine who want to add customer service and
many new features in Premium Edition including a new workflow, user
interface and service & support module. Businesses new to GoldMine
will also find Premium Edition a very robust and comprehensive solution
for sales automation and customer service capabilities to solve their
business problems.
The release of Premium Edition follows
GoldMine Enterprise Edition (EE). GoldMine EE is tested and compatible
with Microsoft Windows Vista® and is a featured
product in the Windows Vista launch. Like GoldMine Enterprise Edition,
Premium Edition is also compatible with Windows Vista.
“FrontRange is building on the tremendous success of the GoldMine product line with two brand new editions: GoldMine Premium and GoldMine Enterprise,”
said Kevin J. Smith, Vice President of Products for FrontRange
Solutions. “Premium Edition satisfies those who want a fast
implementation and the newest capabilities in CRM including sales force
automation and customer service and support.”
The new user
interface in GoldMine Premium Edition is more efficient and includes
links for recently viewed items, improved search capabilities, fields
that auto-complete to reduce typing, and tabs and workflow that can be
personalized. In addition, GoldMine PE features dynamic sorting and
filtering, which allows users to add attributes and criteria to a
search by clicking within results, as well as sort by different
criteria on-the-fly without re-running a query. Dynamic sorting and
filtering is more robust than the flat-list searches common in many CRM
solutions, and saves users time and delivers information in an
easy-to-use format.
“Premium Edition gives businesses more
capability for maximizing customer relationships and gleaning business
intelligence to better understand customer segments, product success,
lifetime value of customers and more,” said Greg Anderson, Senior
Product Director for GoldMine. “Additionally, Premium Edition gives
other knowledge workers in the company an easy interface to gain
insight on how customers are reacting to and using the products and
services offered.”
Ticomix focuses on the Fusion of Industry Best Practices
and Award-Winning Technology™ to provide premier technology solutions and
services to small to mid-sized enterprises in Midwest
in the areas of Customer Relationship Management (CRM) and Service Desk
Management. The Ticomix mission is to help its clients succeed through
effective technology implementation and management. In addition to being named
one of FrontRange Solutions top HEAT Partners in 2005 and 2006, Ticomix is a
leading provider of award-winning GoldMine for CRM, ITSM, built on the ITIL
framework for complete service management, IPCC for communication management,
and IM for comprehensive asset management. Through various technology
partnerships, certifications, and event offerings, Ticomix continues to show
their commitment and dedication to the CRM and service desk industries. For
more information, call 866.842.6649.
FrontRange Solutions develops award-winning software and solutions
used by more than 130,000 companies and over 1.2 million users
worldwide to manage a wide variety of business relationships and
provide exceptional service. FrontRange product families, designed
specifically for small-to-medium-enterprise (SME) and distributed
enterprise organizations include: GoldMine® for business relationship
management, team-based contact management and sales force automation
solutions; IT Service Management with HEAT® and ITIL® standards-based
modules for complete service management; Communication Management
including IP Contact Center for reduced telephony costs and increased
agent productivity, streamlined customer service and communications;
and Infrastructure Management, which provides the ability to optimize
the full lifecycle of a company's assets. Customers representing 44
percent of the Fortune 100 and 76 percent of the FTSE 100, include
Coca-Cola, Shell Oil, Prudential Securities, Électricité de France,
Mack Trucks, Campbell Soup, Avaya, Bechtel Corp, Bank of America, and
Turner News Network. For more information, call 800.776.7889.
