ITSM Voice Solution

Empower your business with VOICE. FrontRange Solutions brings together the best in IT service management practices with the best in call center voice communications to deliver both cost savings and service improvements. FrontRange™ Voice Solutions extends FrontRange ITSM to provide a feature-rich voice solution to reduce telephony costs, increase service productivity and enhance agent utilization. When these solutions are unified, the existing phone system transitions into an enterprise-caliber voice self service and response system

Voice Self Service and Beyond

FrontRange Voice gives the service center access to complete, up-to-date information on the customer who is calling, allowing intelligent routing of calls to the appropriate contact and enabling cost-saving voice self service, among other voice technology benefits. FrontRange Voice can reduce or eliminate many of the manual steps involved in recording calls and managing customer problems or requests – from initial capture through diagnosis, then resolution and confirmation of a successful outcome.

No Proprietary Hardware!

FrontRange Voice provides the IP communication management foundation for FrontRange ITSM. This standards-based, entirely software-based solution provides an advanced business phone system that replaces complex, propriety telephony hardware.