HEAT® Access Anywhere learn more

Accessing HEAT® service management tools has never been easier for on-the-go technicians. With iHEAT's™ server-based, thin client computing system, technicians can access HEAT® to view and manage issues via a Web browser.

• Allow technicians greater mobility and access to real-time data through one centralized database
• Reduce costs and increase efficiency by handling administration at a central location
• Keep data secure on the server behind your corporate firewall and during remote access and transmission through full encryption
• Leverage existing infrastructure and maximize investments for faster ROI, without resorting to costly solutions like Citrix Meta-Frame® or Metilla®
• Implement with ease by allowing remote users to get up and running quickly with just a URL - no client installation required

• Zero-footprint, server-based computing - Use the power of a client/server application with the distribution capability of a Web application.
• Same look as HEAT® - Reduce training time and corresponding data input errors by using familiar software.
• Clientless installation - Eliminate the need for installation of software, maintenance and upgrades on the client?s desktop PC with access via Internet Explorer.
• Consistent functionality - View your customized version of HEAT® and use its core functionality through a Web browser.
• Concurrent user licensing schema - Avoid fix-node licensing, and purchase only the number of concurrent licenses that you need.
• Single source administration - Provide a one-stop facility for administration for most of your HEAT® configuration and save time and training costs for multiple environments.
• Ease of installation - Install iHEAT™ within fifteen minutes on your own, unlike competitive products which require multiple days of professional installation.

System Requirements

Java™ and Microsoft® Windows® technologies can be utilized with iHEAT™. By providing exactly the same graphical user interface (GUI) format as standard HEAT® software, iHEAT™ offers a Web solution that requires no additional training. Microsoft Windows 2000 Server, Microsoft Windows 2000 Advanced Server or Microsoft Windows 2003 Server. Microsoft Internet Information Services (IIS) server 5.0 or higher HEAT® 7.0 SP 1 or higher