 Ticomix IT Service Management
In a world of increasing complexity and competition, the quality of
your support has a direct impact on the efficiency and profitability of
your organization. Today, support managers are challenged to adapt to
rapid business changes and higher service expectations. A solid service
management strategy that focuses on providing superior customer and
employee support will increase productivity and customer satisfaction
while reducing costs.
How can better service and support cost less?
Service management achieves this goal by evolving traditional
service and support operations into a business activity view across the
whole organization. By consolidating and integrating service and
support operations at an organizational level, organizations can gain a
complete analytical view of their end-to-end performance. With this
complete view, they can deliver a higher level of service and customer
satisfaction at a lower cost.
This value can’t be achieved through separate point solutions that
often don’t work together, don’t provide complete customer and process
analysis, and don’t grow with an organization’s needs. These incomplete
solutions result in increased staff and costs. Differentiation through
service management can only be achieved through one solution that
allows support centers to manage Service Level Agreements, knowledge,
assets and field support for all employee and customer service
departments, including IT, facilities, HR, technical support and
customer support.
Increase your level of support
- Increase productivity by streamlining processes and accessing a knowledge base of information
- Improve customer satisfaction by allowing your customers to
get the consistent answers they need when they need them 24/7
self-service capabilities, email, Web access, or telephone
- Minimize down-time by addressing technology problems in a effective, efficient matter
- Automate time-consuming tasks such as managing service level
agreements, tracking tickets, and escalating priority service calls
Customer Service / Support Benefits:
- Make informed decisions, create best practices, and improve processes
- Reduce support demands by allowing customers and employees to effectively help themselves
- Flexible access to provide support - anytime, anywhere
- Implement, manage, and report on service level agreements
- Consolidate all support processes
- Reduce training time for new support technicians
Ticomix is a provider of products and services for customer
relationship management (CRM), sales force automation (SFA), IT service
management (ITSM), information technology infrastructure library (ITIL)
call centers, help desks, and computer networking. Our mission is to
help our clients succeed through effective technology implementation
and management. Headquartered in Rockford, Illinois, Ticomix also has a
regional presence in Chicago, Illinois; Des Moines, Iowa; Cleveland,
Cincinnati, and Columbus, Ohio; Indianapolis, Indiana; Milwaukee and
Madison,
Wisconsin; San Antonio, Houston, and Dallas, Texas. Read more
Call Ticomix today at 866.842.6649 or email us at
leads@ticomix.com
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for all of your business technology needs.
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