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Ticomix Home >> HEAT Support >> HEAT VIP Program
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 The HEAT VIP program is designed for those companies that rely on HEAT as a crucial part of their business and need to minimize downtime while maximizing productivity. The VIP program is ideal for those companies that require guaranteed response times and would also like to lock in a service level rate. The VIP program is very flexible and offers a plan that can fit in to almost any budget.
Program Highlights |
- Annual HEAT Solution Review
- 2 Hour guaranteed technical call back
- 24 Hour guaranteed emergency on site*
- Remote Support service fees and set-up included
- Rates guaranteed for length of contract
- Level 2 designated technician assigned to your organization
- HEAT User Group Membership Included
- Quarterly Newsletter
- Discount on Service Billing Rates
- Service available Monday - Friday 8am - 5pm CST (Excluding National Holidays)
* Emergency on site is considered as services needed to resolve application errors that render a system or any of its parts inoperable as designed.
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HEAT Services Included
- General Support & Troubleshooting
- Customized Reports
- Data Import
- HEAT Customizations
- Coaching
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About Ticomix
Ticomix is a provider of products and services for customer
relationship management (CRM), sales force automation (SFA), IT service
management (ITSM), information technology infrastructure library (ITIL)
call centers, help desks, and computer networking. Our mission is to
help our clients succeed through effective technology implementation
and management. Headquartered in Rockford, Illinois, Ticomix also has a
regional presence in Chicago, Illinois; Des Moines, Iowa; Cleveland,
Cincinnati, and Columbus, Ohio; Indianapolis, Indiana; Milwaukee and
Madison, Wisconsin; San Antonio, Houston, and Dallas, Texas.
Call Ticomix today at 866.842.6649 or email us at
info@ticomix.com
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for all of your business technology needs.
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