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HEAT Time & Materials Support |
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Ticomix Home >> HEAT Support >> HEAT Prepaid Support
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Services Provided: |
Remote
Access
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Ticomix will
provide you with remote access support at no additional charge over the normal billing rate.
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Priority Dispatch
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Support
Incidents requiring On-Site support dispatched from the Help Desk receive
priority scheduling and will be decremented against the Prepaid Block of hours.
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Product Updates
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Product
updates and patches to HEAT® will be made
available for you by Help Desk personnel as they are available. Assistance with product updates may be
obtained. |
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Escalation
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Ticomix
will escalate Support Incidents involving bugs or enhancements to manufacturer.
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Consulting
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On-site and Remote work requested by you to fix or enhance HEAT.
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Reporting
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Ticomix will develop and troubleshoot HEAT related reports.
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About Ticomix
Ticomix is a provider of products and services for customer
relationship management (CRM), sales force automation (SFA), IT service
management (ITSM), information technology infrastructure library (ITIL)
call centers, help desks, and computer networking. Our mission is to
help our clients succeed through effective technology implementation
and management. Headquartered in Rockford, Illinois, Ticomix also has a
regional presence in Chicago, Illinois; Des Moines, Iowa; Cleveland,
Cincinnati, and Columbus, Ohio; Indianapolis, Indiana; Milwaukee and
Madison, Wisconsin; San Antonio, Houston, and Dallas, Texas.
Call Ticomix today at 866.842.6649 or email us at info@ticomix.com
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for all of your business technology needs.
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