Service level classification —
With request prioritization based on their service level agreement, end
users can use a Web connection to log on and start immediately.
Learn the value of your knowledge base — Session tracking allows for easy monitoring of end user self service usage trends such as frequency of content accessed.
Personalize customer service and support —
All the activity from HEAT® Self Service™ is integrated with HEAT® to
provide a complete view of the end user’s interaction with the support
center. The knowledge base can be customized to display the information
that is useful and important to the customer or employee.
Automatically confirm acceptance of issues —
End users receive an e-mail confirmation that their issue has been
logged from the self service Web site. The e-mail provides a hyperlink
to the original issue so they can check for accuracy and/or make
changes as needed.
Ability to customize the self-service Web site —
Tailor HEAT Self Service to provide other information that is important
to the end users. Allow the Web site to link to other applications or
information that is provided by other sources. Customize the look and
feel of the user interface and the content on the HEAT Self Service web
pages.
Lost password retrieval — If an end user forgets or loses his or her HEAT Self Service password, there is an easy-to-use reset capability.
Research
shows that when end users effectively help themselves, costs can be
reduced by 90% from a traditional phone call inquiry. Web-based access
means employees and customers can search for answers whenever, from
wherever issues arise—rather than using a telephone when they need
service. The lower cost per transaction quickly contributes to the
bottom line of the business.
System Requirements
Environment
Microsoft Internet Explorer® 5.52 SP2 or higher
Netscape® Navigator® 6.0 or higher
Microsoft Internet Information Services (IIS) server 4.0, 5.0 or 6.0
100 MB network connection (recommended)
Intel® Pentium® III, 700 MHz, 128 MB RAM (minimums)
Operating System
Microsoft® Windows NT® 4.0 Server SP6a
Microsoft Windows® 2000 Server SP3 or higher
Microsoft Windows ServerTM 2003
What's Next?
About Ticomix
Ticomix
is one of the largest HEAT software partners in North America. We provide solutions
including sales, consulting, services, support, training, upgrades, and
more to companies of all sizes nationwide. Headquartered in Rockford, Ticomix also has a regional presence in Chicago, Illinois; Des Moines,
Iowa; Cleveland, Cincinnati, and Columbus, Ohio; Indianapolis, Indiana;
Milwaukee and Madison,
Wisconsin; San Antonio, Houston, and Dallas, Texas.
Call Ticomix today at 866.842.6649 or email us at info@ticomix.com
This email address is being protected from spam bots, you need Javascript enabled to view it
This email address is being protected from spam bots, you need Javascript enabled to view it
This email address is being protected from spam bots, you need Javascript enabled to view it
for all of your HEAT needs.
