Secure Online Customer Support HEAT Plus Remote Support Suite

Instantly support the customers on your network without deploying and maintaining client software. Powered by LANDesk®, HEAT® Plus Remote Support Suite enables fast and easy customer support via the Internet.

• Increase first-call resolution
• Reduce support costs
• Increase customer satisfaction
• Eliminate installation and maintenance of client software
• Securely protect remote support activities

Features

• LANDesk® technology - Enable instant support anywhere, anytime without deploying and maintaining costly client software with firewall-friendly technology that uses SSL-encrypted sessions.
• Incident resolution tools - Utilize remote control, real-time system information, chat, file transfer, remote execute, and reboot for efficient problem solving.
• Reliable application-layer remote control - Eliminate potential conflicts with video drivers.
• On-demand technology - Eliminate costly installation and maintenance of client software by downloading and installing onto the remote PC only when absolutely needed.
• SSL-encrypted - Provide secure support for remote PC?s via the Internet.
• Fast installation - Achieve easy-to-use, instant support on your existing infrastructure.

System Requirements

Client
OS: Windows OS: Windows 95 OSR2, Windows 98SE/ME, Windows NT 4.0 SP6a, Windows 2000 SP3, or Windows XP Professional
Disk Space: 500 KB of free space
Memory: At least OS-required minimum RAM
Network connection: At least a 56k TCP/IP network connection
Browser: Microsoft Internet Explorer 4.0 to download the CAB (version 5.5 recommended)

Resident Client
OS: Microsoft Windows NT 4.0 SP6a, or Windows 2000 SP3, or Windows XP Professional
Disk Space: 500 KB of free disk space
Memory: At least OS-required minimum RAM
Network connections: At least a 56k TCP/IP network connection

Broker Admin Web site (Secure Configuration only)
Web Server: Microsoft IIS 5.0 or greater
Browser: Microsoft Internet Explorer 5.5 or later, Netscape® Navigator® 6.02 or later, Mozilla 1.0 or later

Learn More About HEAT...

• See the rest of the HEAT help desk software product line by FrontRange Solutions.
  

• Register now for our IT Service Management Conference featuring HEAT and ITSM in Wisconsin and Dallas, Texas.

• Learn about our public and private HEAT software training classes.
  

• Sign up for our IT Service Management webinars to increase your help desk productivity.
  

• Extend HEAT functionality when you Integrate HEAT Software with IT Service Management Modules.