Search

 

Ticomix offers products and services for ITSM (IT service management), ITIL, CRM (customer relationship management), sales force automation, and computer networking. We are a top provider of CRM software, GoldMine software, help desk software, and HEAT software.

 

 

 
HEAT Plus Remote Support Software Suite Print E-mail
Ticomix Home >> CRM Help Desk Software >> HEAT Software >> HEAT Plus Remote Support Suite

Secure Online Customer Support prod_pdf_icon.gif HEAT Plus Remote Support Suite

Instantly support the customers on your network without deploying and maintaining client software. Powered by LANDesk®, HEAT® Plus Remote Support Suite enables fast and easy customer support via the Internet.

Benefits
  • Increase first-call resolution
  • Reduce support costs
  • Increase customer satisfaction
  • Eliminate installation and maintenance of client software
  • Securely protect remote support activities

Features

  • LANDesk® technology - Enable instant support anywhere, anytime without deploying and maintaining costly client software with firewall-friendly technology that uses SSL-encrypted sessions.
  • Incident resolution tools - Utilize remote control, real-time system information, chat, file transfer, remote execute, and reboot for efficient problem solving.
  • Reliable application-layer remote control - Eliminate potential conflicts with video drivers.
  • On-demand technology - Eliminate costly installation and maintenance of client software by downloading and installing onto the remote PC only when absolutely needed.
  • SSL-encrypted - Provide secure support for remote PC?s via the Internet.
  • Fast installation - Achieve easy-to-use, instant support on your existing infrastructure.

System Requirements

Server Install
OS: MicrosoftÆ Windows NTÆ 4.0 SP6a, or WindowsÆ 2000 SP3, or Windows XP Professional
Disk Space: 10 MB of free disk space
Memory: At least OS-required minimum RAM
Network connections: At least a 56k TCP/IP network connection (You will receive better performance using DSL, Cable, or a Satellite connection.)

Console
OS: Windows 95 OSR2, Windows 98SE/ME, Windows NT 4.0 SP6a, Windows 2000 SP3, or Windows XP Professional
Disk Space: 5 MB of free space
Memory: At least OS-required minimum RAM
Network connection: At least a 56k TCP/IP network connection
Browser: Microsoft Internet Explorer® 5.0 (version 5.5 or later recommended)

Client
OS: Windows OS: Windows 95 OSR2, Windows 98SE/ME, Windows NT 4.0 SP6a, Windows 2000 SP3, or Windows XP Professional
Disk Space: 500 KB of free space
Memory: At least OS-required minimum RAM
Network connection: At least a 56k TCP/IP network connection
Browser: Microsoft Internet Explorer 4.0 to download the CAB (version 5.5 recommended)

Resident Client
OS: Microsoft Windows NT 4.0 SP6a, or Windows 2000 SP3, or Windows XP Professional
Disk Space: 500 KB of free disk space
Memory: At least OS-required minimum RAM
Network connections: At least a 56k TCP/IP network connection

Broker Admin Web site (Secure Configuration only)
Web Server: Microsoft IIS 5.0 or greater
Browser: Microsoft Internet Explorer 5.5 or later, Netscape® Navigator® 6.02 or later, Mozilla 1.0 or later

Learn More About HEAT...

 

 
The Fusion of Industry Best Practices and Award Winning Technology™
866-TICOMIX