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Ticomix offers products and services for ITSM (IT service management), ITIL, CRM (customer relationship management), sales force automation, and computer networking. We are a top provider of CRM software, GoldMine software, help desk software, and HEAT software.

 

 

 
HEAT Plus Remote Support Suite Print E-mail

heat_plus_remote_support.gifHEAT Plus Remote Support Suite enables your organization to provide fast, efficient support to customers on your network via the Internet. Powered by LANDesk®, the Remote Support Suite allows you to instantly support customers without requiring you to deploy and maintain client software.

HEAT Plus Remote Support Suite's incident resolution tools utilize remote control, real-time system information, chat, file transfer, remote execute, and reboot for efficient problem solving. The Suite's reliable application-layer remote control eliminates potential conflicts with video drivers. The on-demand technology enables your staff to save effort and costs-customers download and install on remote PC only when the necessity of the step is highly certain. The firewall-friendly technology uses SSL-encrypted sessions to provide secure services.


What’s Inside HEAT Plus Remote Support Suite

  • LANDesk® technology
  • Remote control

  • Remote execute

  • Remote reboot

  • Real-time system information

  • Chat

  • File transfer

  • SSL-encryption
Learn More! 
 
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  System Requirements


Server Install
  • Microsoft Windows NT® 4.0 SP6a, or Windows 2000 SP3, or Windows XP Professional

  • Disk Space: 10 MB of free disk space

  • Memory: At least OS-required minimum RAM

  • Network connections: At least 56k TCP/IP network connection (better performance using DSL, cable, or a satellite connection)

Console
  • Windows 95 OSR2, Windows 98SE/ME, Windows NT 4.0 SP6a, Windows 2000 SP3, or Windows XP Professional

  • Disk Space: 5 MB of free space

  • Memory: At least OS-required minimum RAM

  • Network connection: At least a 56k TCP/IP network connection

  • Browser: Microsoft Internet Explorer® 5.0 (version 5.5 or later recommended)

Client
  • Windows 95 OSR2, Windows 98SE/ME, Windows NT 4.0 SP6a, Windows 2000 SP3, or Windows XP Professional

  • Disk Space: 500 KB of free space

  • Memory: At least OS-required minimum RAM

  • Network connection: At least a 56k TCP/IP network connection

  • Browser: Microsoft Internet Explorer 4.0 to download the CAB (version 5.5 recommended)

Resident Client
  • Microsoft Windows NT 4.0 SP6a, or Windows 2000 SP3, or Windows XP Professional

  • Disk Space: 500 KB of free disk space

  • Memory: At least OS-required minimum RAM

  • Network connections: At least a 56k TCP/IP network connection

Broker Admin Website (Secure Configuration only)
  • Web Server: Microsoft IIS 5.0 or greater

  • Browser: Microsoft Internet Explorer 5.5 or later, Netscape® Navigator® 6.02 or later, Mozilla 1.0 or later

What's Next?

About Ticomix  

Ticomix is one of the largest HEAT software partners in North America. We provide solutions including sales, consulting, services, support, training, upgrades, and more to companies of all sizes nationwide. Headquartered in Rockford, Ticomix also has a regional presence in Chicago, Illinois; Des Moines, Iowa; Cleveland, Cincinnati, and Columbus, Ohio; Indianapolis, Indiana; Milwaukee and Madison, Wisconsin; San Antonio, Houston, and Dallas, Texas.

Call Ticomix today at 866.842.6649 or email us at \n info@ticomix.com This email address is being protected from spam bots, you need Javascript enabled to view it This email address is being protected from spam bots, you need Javascript enabled to view it This email address is being protected from spam bots, you need Javascript enabled to view it This email address is being protected from spam bots, you need Javascript enabled to view it for all of your HEAT needs.

 

 
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