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Ticomix offers products and services for ITSM (IT service management), ITIL, CRM (customer relationship management), sales force automation, and computer networking. We are a top provider of CRM software, GoldMine software, help desk software, and HEAT software.

 

 

 
HEAT Plus Knowledge Print E-mail

HEAT Plus KnowledgeWith HEAT Plus Knowledge, service agents can publish and retrieve intellectual capital across the entire organization. Most of an organization’s knowledge resides in the minds of its employees. To remain responsive and increase productivity, service organizations need to capture and maintain documented subject matter expertise. HEAT Plus Knowledge facilitates collaboration among experts by making it easier to share information through document searching, storage, indexing, reporting and authoring capabilities. With a robust knowledge repository, diagnosis and resolution steps for common service requests and incidents are easily accessible.

Under the weight of increasing call volumes, call escalations and shrinking budgets, service and support organizations are charged with the task of reducing call times, improving customer satisfaction and lowering cost per response. HEAT Plus Knowledge results in optimized service delivery:

  • Leverage information assets across diverse business units
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  • Consolidate content repositories and structured and unstructured data in one solution
  • Organize real-time information directly from its source, without duplication
  • Eliminate the repetition of research queries
  • Reduce training time and decrease escalation rates
  • Improve response rates and consistency of resolution

Get the Information You Need, When You Need IT

No more hard-to-reach content — store documents in their native format and search for nearly any document type—including ODBC-compliant databases.

Removing the barriers to collaboration — An integrated and searchable knowledge repository helps agents find the information they need, regardless of its location or structure.

Learn the value of knowledge —I ndustry figures show that knowledge management can reduce operating costs by up to 40%.

Increase compliance with corporate policyEnsure that support technicians have the information they need in order to comply with current corporate policies, such as standards, procedures and marketing materials, by providing a single point of access to up-to-date information.

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About Ticomix  

Ticomix is the one of the largest HEAT software partners in North America. We provide solutions including sales, consulting, services, support, training, upgrades, and more to companies of all sizes nationwide. Headquartered in Rockford, Ticomix also has a regional presence in Chicago, Illinois; Des Moines, Iowa; Cleveland, Cincinnati, and Columbus, Ohio; Indianapolis, Indiana; Milwaukee and Madison, Wisconsin; San Antonio, Houston, and Dallas, Texas.

Call Ticomix today at 866.842.6649 or email us at info@ticomix.com This email address is being protected from spam bots, you need Javascript enabled to view it This email address is being protected from spam bots, you need Javascript enabled to view it This email address is being protected from spam bots, you need Javascript enabled to view it for all of your HEAT software needs.

 

 

 
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