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Ticomix Home >> HEAT Support >> HEAT Continuous Improvement Program
Program Highlights |
- Regularly scheduled service dates for convenient resource planning
- Annual HEAT System Assessment to review status and direction of the HEAT system
- Remote Support service fees and set-up included
- Rates guaranteed for length of contract
- Level 2 designated technician assigned to your organization and toll-free number to our service desk
- Discount on Service Billing Rates
- Service available Monday - Friday 8am - 5pm CST (Excluding National Holidays)
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HEAT Services Included
- Regular review of HEAT system logs and configuration
- Regular maintenance on a scheduled basis
- Archiving old tickets
- Clearing out old activity log and email records
- Performing consistency checks on the HEAT structure
- Address issues, questions, and customizations as needed
- Provide knowledge transfer / mentoring as needed with your designated client HEAT Administrator
- Crystal report customization / configuration as needed
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About Ticomix
Ticomix is a provider of products and services for customer
relationship management (CRM), sales force automation (SFA), IT service
management (ITSM), information technology infrastructure library (ITIL)
call centers, help desks, and computer networking. Our mission is to
help our clients succeed through effective technology implementation
and management. Headquartered in Rockford, Illinois, Ticomix also has a
regional presence in Chicago, Illinois; Des Moines, Iowa; Cleveland,
Cincinnati, and Columbus, Ohio; Indianapolis, Indiana; Milwaukee and
Madison, Wisconsin; San Antonio, Houston, and Dallas, Texas.
Call Ticomix today at 866.842.6649 or email us at
info@ticomix.com
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for all of your business technology needs.
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