8th Annual HEAT & ITSM Symposium
with NEW Optional Training Sessions
The Symposium is similar to our HEAT and ITSM user groups but on a much larger scale. The purpose of the event is to give HEAT and ITSM software users the opportunity to share best practices, learn new tips and tricks, and network with other service desk professionals.
Click here for the agenda...
Benefits of Attending:
- Discover what's new with the HEAT and ITSM product lines
- Learn tips and tricks that will help you and your service desk be more efficient
- Exchange best practices and network with industry professionals
Featured Sessions:
- FrontRange Solutions' Product Roadmap
- Best Practices / Tips & Tricks / Ask the Tech Experts
- Customer Spotlights
- HEAT and ITSM Roundtable Discussions during Lunch
- Focused Breakout Sessions geared toward ITIL, HEAT, ITSM, IP Contact Center, Infrastructure Management, and much more
Keynote Speaker:
Bill Auvil
Vice President, Global Customer Services
Frontrange Solutions
Lessons Learned: How to Raise Your Customer Happiness Quotient
An expert in establishing customer intimacy as a key business driver, Bill will be on hand to show you the FrontRange approach on raising customer happiness. Hear practical advice, from how to create a virtual community for customers, to who's the right person to lead the effort to address long-standing issues, that can be applied across all types of industries to create a true partnership for software companies and their customers.
Who Should Attend:
HEAT and ITSM software users, managers, and executives
When:
Thursday, November 6th, 2008; 8 am - 5 pm
Friday, November 7th, 2008; 8 am - 12 noon
Where:
Kalahari Resort and Convention Center
Wisconsin Dells, Wisconsin
Discounted Hotel Rooms: Book room reservations at Kalahari and receive a first come, first serve rate of $89/night for Tuesday - Friday night, which includes free access to the indoor waterpark! Reserve your room today by calling 877.253.5466. Ask for the Ticomix - HEAT Symposium room block.
Cost for Symposium:
$100 per person
NEW THIS YEAR......
Optional Training Tracks: Ticomix will be holding HEAT and ITSM Training Tracks immediately following the Symposium.
When:
Friday, November 7th
12:30 pm - 4 pm cst
Cost for Training:
$275 per Track
HEAT Track
BPAM: This course will cover some best practices and the setup of advanced business rules.
ATG: This course will cover the setup of the Create, Update, and Error Handler ATG actions.
ITSM Track
Dashboards: This course will cover the setup of Chart and MultiView Grid dashboard parts.
Business Rules: This course will cover some best practices and the setup of advanced business rules.
For more information, please call 815.636.1499.
Training payment/cancellation policy: Classes must be paid for prior to attendance. In case of cancellation, you must give at least one weeks notice in order to receive a full refund.
About Ticomix
Ticomix is a provider of products and services for customer relationship management (CRM), sales force automation (SFA), IT service management (ITSM), information technology infrastructure library (ITIL) call centers, help desks, and computer networking. Our mission is to help our clients succeed through effective technology implementation and management. Headquartered in Rockford, Illinois, Ticomix also has a regional presence in Chicago, Illinois; Des Moines, Iowa; Cleveland, Cincinnati, and Columbus, Ohio; Indianapolis, Indiana; Milwaukee and Madison, Wisconsin; San Antonio, Houston, and Dallas, Texas.
Call Ticomix today at 866.842.6649 or email us at
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