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(April 3, 2007 - Rockford, IL) FrontRange
Solutions announced today that its HEAT® and GoldMine® solutions were
selected by ISM Inc., Customer Relationship Management (CRM) and
Real-Time Enterprise strategic advisors, as a Top 15 CRM Small &
Medium Business Software Award for 2007. This is the fifth consecutive
time that ISM has named GoldMine to its awards list and the fourth
consecutive time for HEAT to be named a winner.
“The Top 15 CRM
Awards, which serve as the standard for comprehensive CRM software,
have evolved since 1990—when ISM began the Awards—to be the industry
benchmark,” said Barton Goldenberg, founder and president of ISM. “The
Top 15 winners represent the best and most comprehensive CRM software
serving internal and external customers with features ranging from
predictive modeling to Web 2.0 to access to handheld/wireless devices.”
HEAT
and GoldMine were chosen after intensive testing by the ISM Software
Lab at its Bethesda, MD-based headquarters. Each package was rated
according to 217 selection criteria, including 103 business functions,
52 technical features, 36 implementation capabilities, 9 real time
criteria and 17 user-support features.
“FrontRange is to be
praised for obtaining the Top 15 honor as ISM’s software selection
process is strenuous and comprehensive,” said Goldenberg. “FrontRange
is among the leaders of the CRM industry.”
The Top 15 selections are featured in ISM’s 15th edition of The Guide to CRM Automation and in a Top 15 CD available at (www.ismguide.com).
About Ticomix, Inc.
Ticomix utilizes The Fusion of
Industry Best Practices and Award-Winning Technology to offer
premier technology solutions and services to small to medium-sized enterprises
in the areas of Customer Relationship Management (CRM) and Service Desk.
In addition to being named one of FrontRange Solutions’ top ten HEAT® Partners
in 2005 and 2006, Ticomix is a leading provider of award-winning GoldMine® for
CRM, ITSM® built on the ITIL® framework for complete service management, IPCC®
for communication management, and IM® for comprehensive asset
management. Through numerous events such as quarterly user groups,
ongoing training classes, and annual conferences geared toward GoldMine®,
HEAT®, and ITSM® users, Ticomix continues to show their dedication and support
to the CRM and Service Desk communities. For more information, please
call 866.TICOMIX.
About ISM
Founded in 1985, ISM Inc. offers strategic advisor services to
organizations planning and implementing Customer Relationship
Management and Real-Time Enterprise initiatives. ISM publishes the
annual The Guide to CRM Automation and Top 15 CRM software reviews. Barton Goldenberg, founder and president of ISM, authored CRM Automation published by Prentice Hall and is a columnist for a number of publications, including CRM Magazine.
ISM private sector clients include AAA Mid-Atlantic, ExxonMobil, IBM,
McGraw-Hill, Nike and United Way of America and United Way of Toronto;
ISM’s government clients include the Department of Defense and the US
Postal Service.
About FrontRange Solutions
FrontRange Solutions develops award-winning software and solutions
used by more than 130,000 companies and over 1.2 million users
worldwide to manage a wide variety of business relationships and
provide exceptional service. FrontRange product families, designed
specifically for small-to-medium-enterprise (SME) and distributed
enterprise organizations include: GoldMine® for business relationship
management, team-based contact management and sales force automation
solutions; IT Service Management with HEAT® and ITIL® standards-based
modules for complete service management; Communication Management
including IP Contact Center for reduced telephony costs and increased
agent productivity, streamlined customer service and communications;
and Infrastructure Management, which provides the ability to optimize
the full lifecycle of a company's assets. Customers representing 44
percent of the Fortune 100 and 76 percent of the FTSE 100, include
Coca-Cola, Shell Oil, Prudential Securities, Électricité de France,
Mack Trucks, Campbell Soup, Avaya, Bechtel Corp, Bank of America, and
Turner News Network. For more information, call 800.776.7889.
For more information on Ticomix, contact:
Emily Seagren
Ticomix, Inc.
866.TICOMIX
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